Hotel Internship Report Essay

1. Introduction

It is compulsory internship and I did my internship in IBIS Sathorn, Bangkok, Thailand for six months, this report is about the experience that I gained during my internship. This was my first working experience in the hotel industry since I started study hospitality management, during the first four months of my internship, I was held as a front officer by standing at the reception, I learned how it works and how important the front office is to the hotel. After that I’ve work at food and beverage department for two months, here I know how to setting the restaurant, know about the kitchen and prepare meal for group or meeting room.

When I was looking for internship, my first thought is to stay in Germany, but because my limited German level it was very difficult for me, so I turned my target to other countries. I went to the internet and found that Thailand’s culture interested me a lot, their

The job for front desk officers is not just doing check-in and check-out for the guests, they have to check booking or make booking for guests, they have to check the payment, they have to put the guests’ information into system, they have to answer all different kind of questions that guest ask, not just in-house guests but also those who call to the hotel. If have some problem, officers need to solve these problem or contact to other department to deal with it, also, if the guest is the member, they need to put point to the guest’s member card. All of these works show how important the front office department is, if the front office work well, guests will give positive evaluations and next time they will come again; if the front office doesn’t work well, guests will give negative evaluations and may never come