Digital Reference Service Essay

Reference service is a major component of library services. It is the most important and popular function in library as reference work. Currently, with the major revolution of technology and internet it will impact to references services which is all the information be accessed over a network. Reference librarians now surrounded with the new evolution which they are near with electronic media and electronic resources. The aim of reference service in the digital library is to give the service to the user on online and answer the question from users to the get the information they need. Besides that, the function of digital library reference service is helping users to search any resources in the digital library collection and have more skill

It is the reference service that provided through the internet and it involve the use of print and digital resource material. Digital reference services can be defined as the providing of reference services involving collaboration between librarian and user via computer bases medium and inter network. It is a new innovative trend of traditional reference service. This show the new feature of traditional reference service is changing to the natural solution to fulfill the comprehensive technology environment. These services can be consume in various media including via email, chat or instant messaging, video conferencing or web cam services, voice over internet protocol (VoIP) and web customer call centre software and more. Reference services also can be referred as the reference and information services which that refer to the personal support that provided to users as the goal to achieve information needed (Bunge, 1999). It also the services on library references services which conducted on online and reference transaction is a computer-mediated transmission. Digital reference services can be explained as the internet based question and answer services that linked users with individuals who had talented in specialized subject or skill expertise. This is described to the static web pages where they use the internet to connect with the users with can answering all the specific questions and developing the certain skills about the method of use technologies. The major element of digital reference service in digital library is the user, the interface such as e-mail, chat, video and more that use to connect with the users question and get the answer from the reference services in the digital library. Next is the electronic resource that involve electronic or CD base resources, local digital material, web