Importance Of Managerial Skills

Inter personal role: This role relates to managers’ dealings and relationships with people. The relationship with people helps a manger to acquire information. A manager has to perform three different interpersonal roles.
Figure head role: Formal authority of a manager gives him a special position of status in an organization. Because of this, manager plays the role of a figure head i.e. the head of a particular unit, however large or small in the organization. A manager represents his work group to the higher management and higher management to his work group. If at the top level, manager represents the organization legally and socially to the outsider too.
Liaison role: Manager interacts with peers, subordinates, superiors and outsiders.

His ability to succeed depends upon different skills. What are the skills that a manager requires to be successful? Robert Katz has identified three managerial skills.
Technical Skills
Technical skills are the skills pertaining to knowledge of process, technique and proficiency. These skills enhance the manager’s knowledge of different techniques of task completion. Managers acquire these skills initially through formal education and then further develop them through training & job experience.
Technical skills are most important for first-level managers, but for the top managers, these do not have much high significance i.e. as we move up in hierarchy of managerial levels, technical skills lose their importance.
Conceptual Skills
Conceptual skills present managerial ability to formulate ideas. This involves understanding abstract relationships, developing ideas and solving problems. Conceptual skills help seeing the whole by analysis and diagnosis of different states to predict the future of the organization as a whole. Technical skills deal with things and conceptual skills deal. These skills can be acquired through observation and formal training on the

Total quality management (TQM), a concept that originated in Japan, is the mobilization of the whole organization to achieve quality continuously, entirely and economically. Most of the quality can improved through production process and quality improvement is also achieved through purchasing, marketing, after sales service etc. TQM is strategic approach in which everyone and every function of organization participate. It has now become a wave and is receiving due attention of producers as well as consumers. These days every management has to take care of Total quality management otherwise it becomes difficult to sell products either in domestic or international