Quality Management Case Study: Diageo Company

Operational sustainability' is a method used by organizations to evaluate if its business can maintain as is without placing possible resources at risk. Business sustainability is driven by companies managing their financial, social, economic and environmental risks, responsibilities and opportunities. Companies that continue to drive and maximize their profits, continue to develop their people and engage and make decisions for the environment in which it operates to often maintain sustainability. Manging and adjusting based on these allow the business to with stain environmental, industry or business changes or volatile situations. Operational sustainability focuses mostly on ecological, social and or economic resources.

Ecological

Quality is critical to our relationship with our customers. It is made clear, that as an employee, it is my job along with my counterparts to ensure that we sustain and grow the reputation of our company and its brands to our customers. “Quality is at the heart of our brands. It is derived from the heritage of the brands themselves and the skills of our people, both past and present (Diageo, 2018). Diageo’s Quality Objectives are to design and produce brands in a way that ensures they are always safe for consumption and meet all applicable regulations and meets the needs of our customers and expectations of consumers (safe, free from defects, fully functional and consistent taste) as well as protects Diageo’s brands and

This process guides organizations to first define issues and identify the program goals, analyze the current procedure and its results and identify cause-and-effect relationships. Next, this guides the organization to mine the data and results and make improvements based off of findings. Based on this, controls and processes would need to be identified and implemented to enhance current processes. Finally an organization should control what is implemented to maintain success. Villanova research shows that the DMADV methodology should be utilized for innovation purposes. Similar to DMAIC, the first step would be to identify objectives and goals. Next would be to define quality features, product or production process capabilities, and associated risks. You would then conduct an analysis of your findings to develop an appropriate solution (Villanova, 2018). After these steps are completed an organization can enter the design stage of this innovation project, then test to verify it delivers quality and the goals and objectives set in step