Performance Management System
This system will therefore in turn ensure that all the leaders, managers and individuals in the Revenue and Credit Management Department are held accountable for their actions which should bring about improved service delivery and value for money.
The environment in which business organisations function is continuously becoming more turbulent and uncertain, which causes a fundamental shift in the behaviour of organisation. Eskom gained notoriety in early 1920s. It demands that organisations mount appropriate responses to the threat and opportunities in the competitive environment, and that they design and use appropriate Performance Management Systems. For this purpose, Performance Management System (PMS), a system for collecting information
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A literature study on the Factors Contributing Ineffectiveness of Performance Management Systems will be undertaken to establish the theoretical background.
This paper proposes and tests a model to explain three critical outcomes of Performance Management Systems: information quality, effectiveness, and usefulness of the PMS to managerial decision-making. Organizations are investing ever-increasing amounts of resources into Performance Management Systems, but it is still not clear what they can expect in return, or how they might influence the likelihood of positive system outcomes.
The goal of the study is to explain three critical PMS outcomes: information quality, effectiveness, and usefulness of the Performance Management System to managerial decision-making. Usefulness is defined in the literature as the degree to which a person believes that using a particular system would enhance performance
Effectiveness of a PMS is the degree to which the system delivers its intended results, i.e., helping department to plan, measure and control their performance, as described
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The questionnaires will be sent to the Departmental Manager and Supervisors as well as to all employees in the department. The interviews will help in getting more descriptive answers to the questions that could not be included in the questionnaires. The primary data will mainly be used as to question and interview employees in the Revenue and Credit Management department.The survey method of collection will also be used to obtain appropriate data through questionnaires. An English questionnaire will be used as a first instrument as it gets information from respondents in a non-threatening way for all objectives. A questionnaire is a method of obtaining specific information about a defined problem so that data, after analysis and interpretation, result in a better appreciation of the situation at Revenue and Credit Management Department. Questionnaires will be distributed to different people who are affected by factors contributing to ineffectiveness of performance management system and authorised users of the system within their respective positions. The questionnaire for this study will feature both structured and unstructured questions. Structured questions require a definite response from the responded, while unstructured questions the respondent can elaborate on their views on the benefits and pitfalls of factors contributing ineffectiveness of performance management system in
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