Scammers are always an issue and there are a lot of dishonest people out there trying to take advantage of those that are unaware. However, for professional salespeople, I think ethics do not get in the way of success in sales. I think it is the opposite, ethical behavior builds trust and is a requirement to be successful in the long term for salespeople. Their reputation and livelihoods depend on the relationships they build with their customers and their reliability to their organization. Salespeople who act unethically risk their company’s business, their jobs and careers, and possible legal consequences.
As they put emphasis on great food, they say their products does not contain artificial flavors, no preservatives, no genetically modified ingredients or MSG. If you try to shop at Trader Joe, most of its products especially around the vegetable and meat aisle, you will see all organic labels. As for their value, they want to make the customer feel that buying their product at a great price that also meets their expectations and superior quality. Buying at Trader Joe’s, you can get excellent prices on a great tasting foods that is made with the best
Question 1 answer: Customer relationship management is mainly about building relationships with a company’s targeted profitable customers and maintaining that relationship through delivering customer value, as in how a consumer perceives a certain product and values it enough to buy it rather than buying the competitor’s product, and delivering customer satisfaction where the product meets the exact expectations the consumer had actually expected from the product or more, but not less. Companies can build customer relationships at many levels, depending on the nature of the target market (Kotler and Armstrong, 1988). Companies with many low-margin customers can develop basic relationships by which a company doesn’t get to know it’s consumers
Later in the day I confronted the manager and expressed my frustrations that our personal biases were getting in the way of helping our customers equally and expressed that certain people or groups are less likely to express their frustrations or ask for a manager when they are denied a return in comparison to others. I expressed that our bias and labeling of a group of people put people at a disadvantage and that certain groups receive a level of privilege that others do not. I felt that our conversation went well, however, things went back to business as usual. Despite the store policies that seem to change person by person, I try to use self-awareness and regulation when I feel my bias
The personality test is designed to measure how hard working and sociable an applicant is. Tanglewood is expecting store associates to possess a personality related to an extrovert when it comes to dealing with customers, as well as hard working to ensure the happiness of the customers as well. Table 3.2 shows a moderate correlation between the extroverted trait and job performance with a lower correlation between conscientiousness and job performance. The assessment shows to have issues as it fails to take into account the moods and situational demands of an applicant. Recommendations.
Most of them in the UK and the US are using apple Co. products from iPod to the iPhone. 3. Factor Influence Apple’s Consumer Buying Behaviour 3.1 PSYCHOLOGICAL FACTORS 3.1.1 One of the major factors that influence consumer buyer behaviour is psychological factors. Psychological factors can be distribute into five categories, that is motivation, perception, learning ,beliefs and attitudes and this all can influence a person’s buying choices. 3.1.2 The first psychological factor is motivation.
Chinese Cuisine Introduction America is a diverse nation that enjoys adding food from different parts of the world to its menu. In this case, America is in love with Chinese food, especially Chinese restaurants, takeout dinners and fortune cookies, (which are not really Chinese). This popularity is from all over the world where one cannot miss a restaurant or two providing these delicious fare. As with any food, there is a rich history behind this famous cuisine that anyone interested in learning how to cook this type of food should know. The Chinese view cooking as an art form that requires dedication to perfect each meal for those who eat it to enjoy.
Licensing and Franchising. The authors (Y Cao, K Townsend, P Daniel) initially draw out that there is still a lot of grey area and a lot of disagreements amongst the community of scholars as to what should be correct measure of customer satisfaction. Some researchers seem to favor SERVPERF (Service Performance) as a viable metric for measurement of service quality while some seem to lean more towards SERVQUAL (Service Quality). Though none of the groups seem to disagree on the fact that in the end the common denominator for customer satisfaction would customer perception of the service; his expectations and his perception of the service actually
Every business industry nowadays, whether they are aware of it or not, depends on business strategies that they implement in order to achieve high growth potential. Some businesses, however, tend to forget the importance of maintaining effective sales strategies, therefore, they experience a decrease in sales causing their business to eventually experience some financial difficulties. Gluck (n.d.) describes sales strategy as a plan that allows companies to position their brand or product in order to gain a competitive advantage. Successful sales strategy should create a need by convincing a potential customer that the good is presented to them can solve their problems. This has to be created as a “planned approach to account-management policy
Jansen Kraemer tells about the declination of values in the modern business life and the necessity of regaining trust and confidence in good treatment and loyalty. I have chosen the concept of values as I agree with Jansen Kraemer and believe that existence of certain values and embodiment of them in ordinary and business life should be a prominent element of each relationship. Nowadays most people forget about other people being concentrated on their own lives and matters, they put their own interests higher than the interests of others and at that time they can be cruel, unfair and unethical in the behavior and relationship to people around. The generation of the XXI century has become selfish and hypocritical. The ethics was forgotten which led to the crisis in the sphere of human