Quality In Hospital
Quality of patient-care provided by healthcare institutions is an important element to assess the standards of a particular institution. After all, a healthcare institution that doesn’t address one’s concern is a risky one. That being said, quality of patient-care provided by hospitals can be analyzed using two key parameters; patient’s experience and hospital’s facilities & practices1.
One way to analyze patient’s experience in a teaching hospital is by introspecting into subject’s complaint profile. From our study, the largest source of complaints has been accounted from patients (47%) and next-of-kin (37%). However, hospital staff has expressed much lesser complaints (15%) which Bourne et. al. suggested it could be due to either peer-pressure
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This figure is nevertheless on the lower end which doesn’t cause much concern as teaching hospitals are required to have their residents and nurses on-site at all times. However, most of this 38% of staff who complained are Junior Residents as they were compelled to compensate most of the service staff’s work such as sample delivery etc. That said, 47% of staff are in the opinion that there are inadequate medical facilities in these hospitals.
This is nonetheless is a reason to be worried as adequate and functional medical facilities in hospitals are key parameters in providing quality healthcare service. According to Association of American Medical Colleges (AAMC), teaching hospitals are an important component in the society as they provide cutting edge care and have better healthcare safety net7. Therefore, without these facilities let alone providing cutting edge care, the basic healthcare delivery process can be compromised to an alarming
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Dr. Guth from College of Business & Economics, California State University-Fullerton, mentioned in his study, that regular evaluation of healthcare institutions even the not-for-profit hospitals, gives direct proportional outcomes to the economic success of the healthcare industry17. He further states, highly effective hospitals co-relate strongly to institutional commitment to quality and improved patient care outcomes17. Having said that and given the importance of promoting and sustaining quality patient care, Indian teaching hospitals should reinforce their involvement and commitment in quality improvement efforts. This move will go a long way and place our teaching healthcare institutions at par
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