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German Railway Industry Analysis

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1 General Information about the German railway network
The railway sector represents an important mode of transport in Germany. With al-most 34.000 kilometers of tracks and used by circa 390 companies, the German state has the biggest network in Central Europe and has the 6th largest density of rail ways in the world. Moreover 39.000 trains stop 400.000 times at 5.400 different sta-tions on a daily basis. Since 2004 the local and long distance traffic market is grow-ing as a result of the rising petrol price in the automotive industry.

2 Railway Companies
The railway sector represents an important mode of transport in Germany. With al-most 34.000 kilometers of tracks and used by circa 390 companies, the German state has the biggest network …show more content…

To grant the customer adequate protection and the rail industry a common, level base for the quality of their service in this single market a defined legal and financial framework to ensure “Quality for money” is necessary.
With the Third Railway Package Legislation of 2004 the European Commission adopted measures to revitalize the railways in Europe, putting forward new proposals to open up the international passenger transport market by 2010 and regulations to passengers’ rights. These rights were introduced under the Rail Passengers Regulation (1371/2007) of 2007 which set common minimum rules applying throughout the European Union concerning passenger rights and rail industry obligations coming into effect on 1 January 2010.
However, in the light of the distinct levels of wealth of the European Union Member States and associated the wealth of the rail traffic providers, a temporary exemption of a period of five years (renewable twice, making the maximum time of the exemp-tion 15 years) from these common rules stated for the purely domestic (i.e. within one country) railway traffic and a permanent derogation for urban, suburban and regional services is possible to conciliate the objective of granting basic rights with the reality of heterogeneous conditions of the railway service in the Member …show more content…

The payment in the event of the death of a passenger shall be at least €21,000.
To make it possible for the passenger to pursue his rights the rail companies are obliged to set up a complaint handling system for all the rights and obligations cov-ered by the Regulation and to make the passenger rights and the complaint systems contact details widely known to the passengers by informing them about their rights and obligations when they purchase a ticket, because consumer rights are meaningless unless the passengers are aware of them and know how to pursue them.
The complaints submitted through the system have to be answered within 30 days, in justified cases the complainant has to be informed within one month by what date within three months from the submission of the complaint an answer can be

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