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Importance Of Safety And Security In Hotel

758 Words4 Pages

Executive summary
The report includes how to maintain safety and security in the hotel through efficient lodging services. Moreover, it contains the risk of theft and suspicious behavior by the guests and staff and strategies to be implemented in order to reduce the negative outcomes arising from them. The sources of disturbances occurring in a hotel will be analyzed, and effective measures on how to remedy them are included. As key control procedures are important to maintain security of the establishment, the different types of keys and their functions are mentioned.

Introduction
Safety and security is vital, especially for housekeeping and engineering department in hospitality industry, because both departments comprises working physically and use of equipment which would increase the risk of accident and injury. “In hospitality operation, …show more content…

According to Aleta A.Nitschke and William D.frye, risky work setting cannot be cost effective from medical, legal, and productivity perspectives. (Aleta A.Nitschke, William D.frye, 2008)
Additionally, when focusing on the reliability of customer service, the guests will not trust the company or hotel if there are no safety and security measures well identified and followed. Each and every guest has many needs and expectations on the hotel, especially the guarantee of a safe hospitality environment. Michael L. Kasavana and Richard M. Brooks agree that, the security concerns of the industry have increased due to the increasing crime rates against both assets and people. (L. Kasavana, M. Brooks, 2001)
So, ensuring safety and security in the hotels are important for both the internal and external customers. The following pages will explain the importance of regulating safety relating to theft, disturbances, suspicious behavior and key control.

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