Listening Definition: The ability to accurately receive and interpret messages in the communication process. “If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain. Examples in a work environment: Communication is key in business environments; it ensures that employees have a better understanding of ideas and direction. Being misunderstood can cause many problems if there is no clarification between employers and employees. Effective listening is a skill paramount to managers when trying to resolve communication errors amongst staff.
When faced with unpleasant or negative situations, they choose to focus on the positive elements instead of allowing themselves to be dragged down. From the positive aura, they will always seek to find customers, attracting customers to make a purchase. After getting their customers they will definitely work hard to make sure the customer makes a purchase. Salespeople like this are very much needed by customers. They will be confident and believe in making a
An organizational or corporate structure establishes the structure and interactions among members of the company. The Amazon Company has three important departments whose work is very important for the whole organization. Seller Service Department Figure 1.01 Customers think of Amazon.com as the place where they can buy most anything they need to live their lives. What is the main goals of Seller Service Department? Negotiating with the largest trading networks and building long-term partnerships; Analysis the needs of our customers - retailers; The ability to "inflame" interest in a new product in the eyes of shopkeepers; Finance and Accounting Department Figure 1.02 Finance is all about the numbers…unless you work at Amazon; it’s knowing the numbers plus so much more (amazonjobs, 2016).
However, the company should allow employees to be recognized, otherwise, people will feel useless. The best way to do it is to create special criteria to receive awards. The staff should take part in a discussion about criteria, also administration can allow them to share some problems and solve them together. As a Bersin (2013) states in his article, the administrator must be a good listener, because “sometimes your employees just need someone to talk to”. This model of partnership affects employees, creates a feeling of usefulness and inspires them to work hard.
INTRODUCTION Talent management is the planning and management of the human capital needs of an organization based on the anticipated requirements. It involves recruiting, retaining, developing and rewarding talent . In today’s competitive knowledge-based world, the quality of a company’s workforce is increasingly determining success in the industry. Talent management was analogized to “a war for talent” by Mckinsey & Company in a 1997 research. This war is expected to continue in the years to come, as the demand for highly skilled people exceeds the supply.
According to Nwabud, Begg, and McRobbie (2014), leaders make decisions on all aspects of business data and often, decision-making depends on the availability of data regardless of the quality of the data. If the quality of the data is poor, then the decision making based on the data is more than likely to be incomplete. Madhikermi, Kubler, Robert, Buda, & Främling (2016), believed that the rapid growth of data within a business causes the leaders to depend on the transformed data (information), for the transformed data drives
Hong Kong is a diversification city. Difference race and industry can be finding in Hong Kong. Financial and service industries are main industry in Hong Kong. The easy will discuss about the main Human Resource challenges that Hong Kong’s company facing and analyzing the HR practices and strategies that company can follow to conquer and tackle challenges. Human Resource challenges are that company face some problem about Human Resource Management.
This will lead to you letting the customer down, giving them false hope. This may ruin all the previous customer and staff relations. End result dissatisfied customer who will take their business elsewhere • Go the extra mile – be helpful. A happy motivated, informed and valued team will be highly skilled, committed to the customer in meeting their demands. Good relations also include good working environment, sharing of ides, equality in the workplace and staff development.
As a researcher, I believe that employee is one of the most important assets in any organization. Recruiting the right people will directly impact the company performance in terms of revenue and customer satisfaction which are considered as major factors for any company surviving and growth. Therefore, recruitment is a huge base of company performance. Recruiting impacts employees’ retention, performance and motivation. Here will rise the true HR techniques to avoid negative hires and negative turnover.