TQM: The Importance Of Total Quality Management

Contents

Introduction to total quality management 2

TQM philosophy 2

Principles of TQM 4

Importance of leadership in TQM 5

Importance of continuous improvement in regards to TQM 5

TQM culture that leads to the success of the organization 6

Importance of employee participation that leads to the success of TQM 7

What is the effect of TQM on : 7

a. Employee satisfaction 7

b. Client satisfaction 7

c. Product performance 8

Conclusion 8

References 8

Introduction to total quality management

TQM is the art and science of managing the whole of an organization to achieve excellence.

It is an approach of customer focused that aims to satisfy the customers, so the best quality

product at lowest possible price would be provided. Total

Also Ho defines the term TQM as:

‘Total = everyone associated with the company is involved in continuous improvement

(including its’ customers and suppliers if feasible);

Quality = customers’ expressed and implied requirements are met fully;

Management = executives are fully committed’.

TQM philosophy

Total Quality Management is associated with the development, deployment, and maintenance

of organizational systems that are required for various business processes. It is based on a

strategic approach that focuses on maintaining existing quality standards as well as making

incremental quality improvements. It can also be described as a cultural initiative as the focus

is on establishing a culture of collaboration among various functional departments within an

organization for improving overall quality. It is very important in this competitive world to

provide the customers with quality products so as to survive in the market. There are different

philosophies of TQM but here I would like to emphasis on the Deming’s Philosophy.

DEMING’S PHILOSOPHY

Deming’s 14 points

Deming’s Fourteen Points: Deming’s principles summarize what a company must do to

Importance of leadership in TQM

All the principles are put into action by leadership. Without sound leadership, the quality

control process would be likely far less effective. A firm may have all the industry "best

practices" employed, but it takes internal leadership to take quality management to a level

that will put the firm in the best possible position to succeed.

For this the leader should

 Make an environment of quality

The leader should make the environment that gives responsibilities for the employees,

involve the employees in the development of the firm. Encourage quality output from

the employees and try to incorporate them in the daily work of the firm.

 The leader should set examples and lead the firm

In the case of quality management the leader will have to take the interest in setting

the example and make other follow him. He should be a proactive reactor , and also

should try to identify what is happening in the market and try to apply them in the

firms strategy.

 Formulate a flexible strategy

This is very important as the leader should formulate the strategy that is flexible and

try to make the employees work towards achieving these goals in the long