Zappos Case Study: Organizational Culture

Their strong brand ethos as demonstrated by their customer service, positive store ambiance and brand image have allowed them to capitalize on both the niche of athleisure clothing and the entire athletic wear industry. One thing that all companies can learn from this report is the importance of marketing to their profits. As indicated by the research on the topic, there is a direct correlation between spending on marketing and profits. This is a clear indication that companies need to spend more time marketing their product as the non-price factors of a business are just as important to their bottom line as the

The management at Zappos attracts customers through exceptional service that has created a “WOW” philosophy and embedded it within the fabric and culture of the company. Zappos has several competitive dimensions in which they compete with other online retailers in the market. The company has always maintained its sales growth rate on the long-term basis at a certain output level. Therefore, the competitive advantages of Zappos have always been sustainable. The corporate culture of the company is nurtured and developed by its management team.

The idea of a unique shopping experience that has a customer focused service and continuous innovation is once again an idea that is relative to each individual’s personal experiences with Safeway. But does their website support the concept of the mission statement? On the “Our story” page of Safeway’s website, they have a section that discusses Safeway today. The section states: “All of our stores were founded around the philosophy of offering customers the products they wanted to buy at a fair price, with lots of tender, loving care. We still open our doors every day today with that in mind, and because of it, we run really great stores.” (http://www.safeway.com/ShopStores/Our-Story.page) From reading this statement I can agree that Safeway is saying the right thing to support their mission statement for service.

Bosch ambition is to enhance the quality of life with solutions that are both innovative and beneficial. We focus on Bosch core competencies in automotive and industrial technologies as well as in products and services for professional and private use. We strive for sustained economic success and a leading market position in all that we do. Entrepreneurial freedom and financial independence allow Bosch actions to be guided by a long-term perspective. In the spirit of Bosch founder, we particularly demonstrate social and environmental responsibility – wherever we do business.

New Belgium’s social responsibilities provide the company serious competitive advantage because consumers have the desire to believe in and have positive feelings about the products they spend their money on (p. 359). The company’s image of being a corporate brand that values responsibility, society, and quality is its most important strength (Ferrell and Hartline, 2014, p. 359). New Belgium sees itself as a caring business with that cares about all stakeholders rather than just a beer company (p. 359). The company’s socially responsible initiatives contribute largely to its success as consumers increasingly support what the company stands for (p. 351). Corporate social responsibility actions help to make corporations/businesses appear concerned about creating a healthy

Penney was focused on the external environment. The major goal of the company was to achieve customer satisfaction by giving discounts. Therefore, the organizational culture type that applies to J.C. Penney is market culture. Which has strong external focus and values over stability and control. As company gives values to its employee’s loyalty and never had terminated its old and senior employees before Ron Johnson.

The company is dedicated to serve their customers and providing an excellent shopping experience. In order to maintain this experience Home Depot has in place a team of committed leaders, that believe in the company values. One thing that is at their forefront is their commitment to great customers service with this in mind, they believe it create value for all stakeholders. Home Depot is built on the principle of creating value for our stockholders while never forgetting our values. We seek to be profitable, responsible and balance the needs of our communities.

The value of retail customer service excellence is more important, that it reflects the value of corporate culture, happiness as Zappos success.the company believes that interesting and simple corporate culture combines entrepreneurial opportunities to create a value check that is beyond remuneration.The spirit of simplicity, innovation, and excellence is also extended to Zippo 's inventory and distribution system. Zappos is based on excellent customer service, loyalty, and retention rates, and how to build a Successful business model Zappos core values depend on this culture, action leaders at all levels to strengthen. 3. How has Zappos managed ethical risk, and what are potential ethical risks in the

Core values: The bank’s global presence was a positive aspect in promoting diversity at workplace. There have been several cross cultural teams which contributed to the new ideas and the deployment of such ideas reduced cost and improved efficiency in the bank. From a people aspect and exploring the cultural dimensions, Barclays’ core values were claimed to be Respect, Integrity, Service, Excellence and Stewardship. The employee retention policy not to lose the brighter talent at Barclays was well recognized as part of the UK employee work-balance program conducted across all service organisations in UK. The customer focus was inherent in the e ways of working.

One of the finest examples of a company using CRM successfully is Etsy. Etsy is a marketplace where individuals around the world connect, both online and offline, to make, offer, and purchase hand crafted one-of-a-kind products. The mission statement of Etsy is: “We are building a human, authentic and community-centric global and local marketplace. We are committed to using the power of business to create a better world through our platform, our members, our employees and the communities we serve” , and it is evident that even this correlates to the features of CRM. It has over 1 million active shops and more than 60 million unique visitors every month.