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Improving Patient Satisfaction Process

443 Words2 Pages

How to improve patient experience through the use of communication and technology

Improving patient satisfaction is the goal for every hospital and medical facility in the nation. In order for care-giving institutions to make progress on the HCAHPS, organizations must take a broad approach to meet their objective. The best way to do this is by creating organizational wide changes that will improve institutional scores and their rates of referral. We recommend taking a 3 pronged approach to the subject: deliver service on time, improve employee patient communications, and improve the functionality and efficiency of systems used for patient care. Once these issues are addressed, we are confident that an institution will be well on its way in

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