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Individual Conflict Case Study

887 Words4 Pages

You are rostered ‘on stand-by’ for a shift and your head chef rings you to come into work to fill in for a staff member who is ill. You have already arranged to go to a job interview that day, assuming you would not be called in. When you inform the chef that you can’t work, she gets angry and hangs up on you

A.
This situation is associated with ‘Individual conflict’ Individual conflict.it occurs when individuals are interacting and a common viewpoint cannot be found according The theory book. In this case, Me and Head chef have a different view point about it. They have been stopped from achieving their personal goal. The reason why they have been stopped from achieving their personal goal.
B.
In this scenario, Head chef thinks he can …show more content…

In my opinion, They should us ‘Collaborating’ skill. This skill will be helpful for their relationship and finding a solution about it. This skill assert your views while also inviting other view point. It means that they can draw a conclusion or a variety of another option about it when they are discussing about finding a solution.

2.
The business
The restaurant will lost their workforce. Some of relationship problem often lead to bad unity. Sometimes, unions of organization impact on sales totally.
One of the people involved
After they didn’t solve the problem, It tackles the their relationship and mood in their workplace, So their maorale will be dropped absolutely. After all, Someone will quit there and then they cannot keep their …show more content…

When we listen to other person’s saying, We answer “You mean..or so what you are talking is..” We can show how do we understand and share with other’s feeling or opinion.

4. The Win- Win resolution
Head chef: Robin, Can you work on this Thursday? For this Thursday I need you.
Robin: Oh.. Chef What happen? I just roasted on stan-by.
Head chef: Yes, But You know Maria told me can’t come in here on the day, So I want to you come in here.
Robin: ..Chef. but, I have already arranged job interview on the day.
Head chef: What?!
Robin: Because I always got a little pay and little flexible shift. Yes I know you need me And also don’t want to make a trouble with you are caused by my interview. So, If you want, I want to discuss about it such as searching a casual chef or If I can finish the interview, I wiil go to your restaurant as soon as possible. Please be considerable it.
Head chef: Okay, I will try.

5.
In my opinion, Showing a good attitude or respect make to be solved befor the conflict. People often are not aware of the importance of good attitude. If I show fairy respectable attitude to other person in this scenario they will have a considering or thinking about it what is the good way to us and it will lead to good result or solution

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