Information Technology In Hospitality Industry

Information defined as a collection of facts organized in such a way that they have additional value beyond the value of the facts themselves while technology defined as science of application knowledge using for practical purpose. Information Technology Association of America (ITAA) defined information technology as “the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware.” Information technology is a tools or crafts that consist hardware and software to convert, process, store, sharing and distribute information, securely. We are able to gather or access information at fingertips through the information technology. Arise of ‘Global

Within hospitality industry, information is the key for a director or manager making a decision. Therefore, able getting the right information at right time with securely and instantly is very important. Thus, booming the investment application of information technology over past decades. Traditionally, hotels’ departments were mostly dependent on paperwork and cards to keep in touch or link with each department, suppliers and customers but it was increase the time consuming, cost and mistake. Thus, the revolution and innovation of information technology was help hospitality industry solved lot of issues. Kasavana, M & Cahill, J; 1997) mentioned, “During the past few decades, nothing has enhanced the professionalism nor increased the productivity of the hospitality industry more than

There had some major on how to examine and evaluated how to selecting an IT applications in a hotels to create and sustain competitive advantage of hotel business: coherence between the business strategy and IT decision; types of IT decisions; intended benefits of IT decisions; financial resources of business; and decision-making style. Different type of hotel business has different of strategy in order to achieve their goals, such as a luxury hotel more intend to initiate technological to improve their service’s quality, on the contrary, a budget or economy hotel more likely to increase their operation efficiency. Therefore, a suitable IT application must able to support hotel’s business strategy and functional strategy. Information technology application may invest for back of the house, front of the house, or both. According to different department and requirement, invest different type of application to improve the efficiency of operation. Front of the house department such as front office, food and beverage department is more go around property management system and point of sales system which is more related to customer