This section starts off with a background discussion of the research which presents insight into Internal Marketing and its impact on customer orientation and motivation of staff. This is followed with a discussion of the problem statement, rationale of the study / justification for the topic choice, importance of research, aim and research objectives.
1.2 Background
When looking for improvement in service quality, businesses attempt to give their customers additional facilities and fulfill their requirements faster. To perform these provident and smart businesses, transform the approach they communicate and behave with their staffs and attempt to keep them motivated. It has been approved by researches that customer’s orientation is supported from staffs’ motivation. Internal marketing is a strategy that supports businesses to get their goals in this manner. So, this study is conducted to examine the role of Internal Marketing and its impact on customer orientation and motivation of staff.
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In its early development the concept was concerned with employee motivation and satisfaction, and the hypothesis that there was a relationship between these and customer satisfaction. Among others, Sasser and Albreit (1976) proposed that the most important market of a service company was its personnel that jobs were products and employees were customers. The focus on employee satisfaction in the literature on internal marketing at this stage can be explained in that much of what customers buy in services is labour, or human acts of performance (Rafiq and Ahmed, 2000) and hence that performance must be based on a desire to be helpful to customers. Rafiq and Ahmed (2000) identify phase two as Customer Orientation (Ahmed & Rafiq, 2003; Rafiq & Ahmed, Advances in the internal marketing concept: definition, synthesis, and extension, 2000; Rafiq & Ahmed, Advances in the internal marketing concept,
Unit 04 – Marketing Principles _ REDO Task One 1.2 Evaluate the benefits and Costs of a Marketing Orientation A marketing orientation is a business philosophy whereby a company’s primary focus is about learning the known and undiscovered needs of its customer market and attempting to provide it for them. this generally opposite a product or engineering orientation in which the company’s primary focus is on product research and development. 1.
1.0. INTRODUCTION Every organization strives to benefit from creating value for its customers, in the most effective way, for the purpose of attaining competitive advantage in the business environment in which they operate. Philip Kotler(2015) defines marketing as “the science and art of exploring, creating, and delivering value to satisfy the needs of a target market at a profit”. According to Hollensen (2003), a strategy is a fundamental pattern of present and planned objectives…”
In today world of intense competitive marketing decisions often become vital distinguishing factors between industry leaders and other market players. The strategic marketing decision is taken based on their marketing mix i.e. 4 P'S of marketing. Controlling these parameters, companies may consider various internal and external marketing challenges. The marketing mix of the firm in a large part is the product of evolution that comes from day to day marketing, the mix represents the program that a management evolved in the ever challenging market (Bordern, 1994). This paper will study the world -known and reputable airline company, Delta Airlines to approach the context of marketing of the U.S Airline Industry.
Q1.a When talking about environment in general, we think of the surrounding things that have an ability to affect. Same is applied with marketing environment. Marketing environment is the collection of all of the surrounding actors and forces that have the power to affect the company 's ability to do its job in having good relationship with target customers and satisfying their needs (Kotler, Armstong, Tolba, Habib, (2011). Marketing environment consists of internal and external factors that have direct affect on the marketing program. Internal factors (or the microenvironment) are the ones closed to the company, for instance, the company, it 's suppliers, the marketing intermediaries, competitors, public and customers.
To this point, Mars Company seems to meet almost all the need categories, intrinsic and extrinsic motivational factors. It is probably one of the reasons of why the organisation is among the world’s best places to work. However no everything is so good, there are still some slightly downsides and gaps to fulfil in regards of motivation and some others limitations in terms of the theories exposed. Maslow’s theory is also considered, especially for the bottom levels, the carrot and stick motivation approach.
Introduction Summary of the case: Motivation could be defined as factors that stimulate people to act well on a certain topic. Moreover, it is crucial to know what motivates whom, because every individual has certain factors that act to motivate them which differ from everyone else. Some employees could be extroverts so working on team projects or in groups could motivate them because they have the team spirit. On the other hand, some other employees would be motivated by the idea of change and making a difference. This case study is presenting Enterprise-rent-a car; while the main concern of the topic is motivation.
Motivation is essential for a group as well as an organization. In the eyes of the leader of organization McDonald’s, authorizing and inspiring staff members to do the best in their job and they’re capable of helps create job satisfaction, lowering gross revenue in an industry that has a standing for stimulating its employees. In addition, a glad, stable workforce not just conveys better customer service; it is likewise more compelling at building deals and attracting repeat business. There are five concentrate benefits of employee motivation which Mc Donald’s approached at: 1. Improved Productivity 2.
Introduction Every business organization is using a marketing concept which is used as a tool to identify customer’s needs. And further try to meet them by making right decisions in line with customer’s needs. In line with meeting customer’s needs the ultimate goal of every business is to gain profit. That’s why they make use of different marketing strategies to meet not only the need of the customer but as well as the goal of the company. We know for a fact that marketing strategies comprises everything from developing a product, to introducing it to the market, to selling and improving it as the need of the target market changes.
These barriers are divided into internal and external factors. These barriers can affect Tesla marketing planning. Internal Factor 1. Behavioral Barriers The behavioral characteristics of the workforce can greatly influence the marketing plan.
Introduction In today’s business, maximization of profits represents the principal feature of business operations. In order to achieve the highest profits, companies have to manage their human resources effectively. Thus, employee’s motivation has emerged as a critical component, it holds the key to the success of a company. Therefore, human resource managers must motivate their employees to let them perform to their best and achieve the organizational goals.
1.0 Introduction The main objectives of this report is to identify and critically evaluate the strategies used by a chosen Multinational Company (MNC) to internationalize. Firstly, this report will clearly analyzed the current internalization strategies that being used by the chosen Multinational Company (MNC) which is Lenovo Group Limited and its relationship with the theory of internalization. Secondly, a relevant of internalization strategies will be proposed in this report which is suitable for the internalization of Lenovo Group Limited.
Apple Company. Is an American multinational firm that layout and manufactures shopper electronics and PC software products. Apple was founded on the first of April, 1976, at the hands of "Steve Jobs" and "Steve Wozniak" and "Ronald Wayne" for the sale of personal computers called "Apple. The company manages more than two hundred and fifty shop of retail stores in nine countries, and shop on the Internet sold by hardware and software products. The reason why I choose this organization is because it 's very successful and famous device everywhere in world.
Nowadays hospitality and tourism industry is one of the main industry in this world. A lot of people need a place to escape from their routines or even just to stay overnight as they having a business trip to other places. We call these people as customer or guest. Human mobility from one place to another , both in the country and from and abroad is very high. Human mobility is not only related to business activities but also recretional activities.
Strategic marketing is a broad and practical subject which included the concept of marketing subjects of previous semesters such as business marketing. The study of this subject has contributed to marketing knowledge in many ways, as well as it has strengthened my skills in application of marketing concepts. My knowledge was increased that I was able to develop a complete strategic marketing plan of not only on the part of marketing analysis or strategy of a product or service, but also the whole corporate plan. My skills and capabilities that were developed and integrated during lectures and tutorials include the analytical skills, coordination skills, presentation skills, organization skills, etc.
In this essay I will write and elaborate about the apple device company culture, leadership, career development, motivation, engagement and retention strategies. Apple Company. Is an American multinational firm that layout and manufactures shopper electronics and PC software products. Apple was founded on the first of April, 1976, at the hands of "Steve Jobs" and "Steve Wozniak" and "Ronald Wayne" for the sale of personal computers called "Apple. The company manages more than two hundred and fifty shop of retail stores in nine countries, and shop on the Internet sold by hardware and software products.