Once we have the final list, we should schedule a face to face interview with the candidates. The face to face interview is very important to verify if the person is serious and punctual, if he dresses properly for the job. Restaurant business is customer facing service industry so how he smiles, how he holds a conversation, shakes hands , make eye contact, his body language, attitude or his posture and things like is the person a good listener everything can be judged (Spiro, 2014). While the interviewer panel would definitely judge the person on his / her capabilities but a customer facing role has other aspects, and not having enthusiasm or having bad manners can be bad for business. So as a recruitment team we need to make sure we recruit a great employee who can be a role model for others
Each team member (employee) plays an important part in making sure (ensuring) everything is done with you in mind. Just read about our customer's great experiences! Highly trained, knowledgeable staff. We pride ourselves in the training our sales associates receive. They'll show you how to properly use an electrical appliance, help choose the cookware that fits your lifestyle or give you advice on how to set your table.
“The employees ' responsibilities are defined by what they do, whom they report to, and for managers, who report to them, and it continues throughout this organization.” Functional Departmentalization is a perfect example of the process in which Taco Boyz works. Taco Boyz needs their employees to perform certain jobs in order to maintain the success of the production line; the initial order of produce and product, the order of the food by the customer, etc. All of these steps in the process of selling their food needs to be taken in order for the chain of command to be functional. This method of departmentalizing is a tactical and successful approach with regards to efficiency, crucial in any food service business. With specific tasks, roles and responsibilities and a division of labor, Taco Boyz works toward continual growth and a marketable perspective in order to attain their organizational goals.
In Stakeholder theory, the employees are viewed as individuals with specialized skills, which provide value to the company. According to Berens (2012), the relationship between the company and employees is very important. By involving the employees in decision making process such as long term planning and short term planning provide an in depth contribution as they are working in the company, they have unparallel knowledge of the inner company workings thus have insight in to what will or won't work in the company. Example employees are the one creating a brand, respect and reputation for the company. They spend countless hours with customers thus they know and understand what they want.
With tons of practice, I’m now very confident in working at the restaurant. Another skill that needs some work, is staying focused on one topic at a time. An example is organizing a room, I would get so distracted looking through all the items that I would lose focus and start a different task. To help stay more focused, I will manage my time better and to open my mind to the clients. Strengthen this skill will better help my organizational skills.
The factors that are important in addressing the dilemma facing Frito-Lay were the shelf spacing, updating the portal systems, and the customer’s desires changing in regards to eating healthier. The recommendations for shelve spacing would be to implement daily inventory and restock the shelves ensuring the consumers needs and want are fulfilled. In addressing the second dilemma developing a user friendly technology system that is friendlier version form of technology base. This system is where anyone can access for a chance to offer their feedback so their voice can successfully be heard and avoid those who are less technology savvy from shying away from taking a active role within the Frito-Lay Company. The third dilemma if the product is not selling due to the consumers needs or eating habits changing.
Many involve education and being able to stand for a long time. The executive chef is primarily responsible for assigning tasks among the kitchen staff to ensure that food preparation is good. A chef is the best job for me mainly because it fits my personality wanting to create new things (Cooks). Executive chefs need to have management and customer service skills, as well as creativity. Chefs who run their own restaurant or business are often busy with kitchen and office work.
As a general manager, his responsibilities include; overseeing the employees, running the day to day operations, and ensuring customer satisfaction to make the sale. In terms of authority, John is allowed to enforce rules and regulations on the employees, make decisions on ordering products, and make choices regarding customers. If the employees are not following protocol or acting inappropriately he is in charge of taking action and putting a stop to their inappropriate behaviors. When the companies call to take our order for our food and drinks, sometimes John is in charge of seeing how much product we have and determining how much to order. Lastly, he has the authority to give free food to customers if for some reason they are unsatisfied with their food.
A manager is required to conduct his subordinates within the standards that have been set by the organisation. Therefore, leading by example represent all the practices and behaviours of a manager that will provide new unofficial standards that will be followed by the team (Wheatman, D 2016). For example, a good leader will show empathy, hold everyone accountable including themselves, have a good communicating environment, open to dialogue and investing and trusting towards the team. At Le Meriden Nice, the line manager for la Terrasse rooftop restaurant is a good example of a leader by example. On the field, he will address all sorts of issues, taking into consideration what the staff has to say to improve the quality of service in a respectful
They could be the employees, who have stake in the company’s success and incentive for the products to succeed. For BreadTalk, some of the stakeholders are employees, government, lenders, customers and investors. Employees are the people who are hired in an organization to provide services for the customers. Their objective is to receive salaries, benefits and job security. As for BreadTalk, they offer different careers such as chef, manager and cashier man for those who are interested to work in their organization.