ipl-logo

Interpersonal Communication Case Study

195 Words1 Page

Strengths: Tara greets the client in a polite and a professional tone. She does a good job setting the expectations that the client would call and update the email address. From here, she confirms the message we reached out regarding the October payment. She sets the expectations that the last payment was received went for the month prior. She does a good job providing a breakdown of the payment timeline. She sets the proper expectations regarding the client receiving the callback and she is sure to verify the proper phone number. The call ends on a polite note. Inches: Empathy- (2:41) At this time the client expresses confusion regarding the payments applied. We should offer some form of empathy to show we care for their concern.

Show More
Related

  • Ashlynn Has A Tendency To Speak A Little Fast In Her Normal Conversations

    835 Words  | 4 Pages

    Occasionally, there will be a chatty client who overshares or takes a while to get to their point. In that case, it is important to respectfully wrap up the call promptly, particularly if there are other patients awaiting service. Another way that phone calls can be shortened is to have a list of frequently asked questions and their answers, so Ashlynn doesn’t have to spend a lot of time looking for information – when a professional is sorting through material seeking clarifications for a client, they are more prone to engage in small talk which can easily get out of hand if not managed

    Read More

  • Is3350 Unit 1 Case Interview

    374 Words  | 2 Pages

    - Control. Alaina offers little guidance to the client while trying to get to the registration email. For example: (5:45 - 6:30) During this silence, the banker takes the reigns and asks the client to click on the link and read what he sees. The client doesn 't respond and there is more silence.

    Read More

  • Psy 270 Week 6 Critical Thinking Case

    267 Words  | 2 Pages

    Rachel asks the client if he was waiting for the CCS to call back. (3:28) Apologizes to the client about not hearing back from the TM and lets the client know that this is not the experience or expectations we want to set with our clients. (3:46) Lets the client know that we want to confirm his DOB and would like to have CCS follow up to get the ball moving on the loan. (3:59) Confirms the client's birthday

    Read More

  • Summary: Clinical Impressions Including Mental Status Assessment

    631 Words  | 3 Pages

    K appeared tense. Physically, the client was sitting straight in her chair with crossed arms and legs. The client was able to have eye contact except when she was on the verge of crying. K speech and thought process were coherent and logical. The client seemed to be of average intelligence, based on the content of her speech and her education.

    Read More

  • Interpersonal Communication Chapter Summary

    828 Words  | 4 Pages

    Chapter two in the textbook Reflect & Relate an Introduction to Interpersonal Communication by Steven McCornack talks all about what “self” is and how to achieve complete fulfillment for one’s self which is also known as self-actualization. The components of self, as described in the book are, “ . . . self-awareness, self-concept, and self-esteem” (McCornack 39). Self-awareness is the idea in which one can take a moment to move feelings, beliefs, and other external influences aside and just evaluate oneself in a holistic perspective that is not skewed by opinions of others, etc. Having the ability to actually think about who one is brings a lot of power and mental stability in such a way that allows for improvement.

    Read More

  • Interpersonal Communication In The Notebook

    386 Words  | 2 Pages

    Interpersonal relationships can take form in many different ways and are everywhere, such as at the workplace, school, home, and even the grocery store. Interpersonal relationships consist of family, friendship, social, romantic, and online relationships; all of these relationships have one big thing in common: the element of communication. In the movie, The Notebook, the film primarily focuses on the romantic relationship between people named Noah and Allie. Upon meeting Noah, a poor man, and Allie, an upper-class woman, quickly fall in love, however, struggle with maintaining their relationship due to their social differences. The movie displays an array of interpersonal communication concepts, such as the social exchange theory, the declining

    Read More

  • The Critical Analysis Of Interpersonal Communication In The Office

    709 Words  | 3 Pages

    In addition to being one of the most entertaining shows to binge in the background of daily life, The Office is considered to be one of the more quotable comedies the 2000s brought us. The show’s compilation of lovable and often stereotypical characters provided us with nine seasons worth of memorable tomfoolery, character development, and one-liners. But for the purpose of this paper we will be looking beyond the plethora of “Worlds Best Boss” mugs and “That’s what she said” jokes, and taking a cold, analytical look at The Office to determine what the show offers in regard to interpersonal communication. In the first episode we are introduced to the shows connotation of conflict as we observe Dwight Schrute demonstrating a competitive conflict style in his reaction to Jim Halpert’s solidifying Dwight’s personal belongings in a jello mold.

    Read More

  • Unit 6 Health And Social Care Swot Analysis

    72 Words  | 1 Pages

    Strengths: Jon greets the client in a polite and professional tone. Awesome job circling back to verify the last 4 SSN to assist the client in correcting the error when signing in. Inch: Concluding the call- Jon does not inquire if there are any other questions/ concerns prior to ending the call.

    Read More

  • Reflection On Dementia Care

    727 Words  | 3 Pages

    Digby (2016) states that empathy is an essential quality for nurses in order to effectively care for a patient with dementia. Perhaps in this scenario I lacked the empathy to care for this patient properly? I was trying to re-orientate Margaret and reassure her that she was in the best place for receiving the help that she needed. This however did not go as smoothly as I had hoped

    Read More

  • Empathy Swot Analysis

    175 Words  | 1 Pages

    Strengths: Genise greets the client in a polite and a professional tone. She does a good recap of the client's concern to ensure she understands with clarity. From here, she does a good job digging deeper into the issue of the returned check, confirming there was a check sent out previously in from the TSI team. She sets the proper expectations to place the client on the hold to review the note information. After holding, she set the expectations there was another check sent and offers to provide the tracking information.

    Read More

  • Interpersonal Communication Evaluation

    1211 Words  | 5 Pages

    On Tuesday, March 9, 1999, at 7:35 and 7:37 my twin brother and I were born at Augusta Regional Hospital. The first sound each us made was not a complex word or even a simple vowel, but instead a simple cry. As with all newborns we were not born with the innate ability to effectively communicate with the people around us. Instead, our ability to communicate developed gradually through interactions with our parents, friends, and anyone else who we interacted with. One of the most important forms of communication is interpersonal communication in which two or more people exchange messages that ultimately have a measurable effect on their emotions, thoughts, behaviors, and guide their overall personal relationship with one another (McCornack,

    Read More

  • Linda's Professionalism: A Case Study

    57 Words  | 1 Pages

    I was very Impressed with Linda 's professionalism. She consistently follows all procedures and protocols. She listens to the caller and has a compassionate heart to pray for their needs. She 's able to access the needs of the caller in a timely manner and provide excellent customer service skills at all times. Overall, Linda is an exceptional agent.

    Read More

  • Interpersonal Communication Research Paper

    2206 Words  | 9 Pages

    Before I began my interview I had to change out of my everyday sportswear clothing. Putting on presentable clothing that wouldn’t cause distractions for my client during our meeting. I also began to prepare the room for my client, making sure that the seats and table were clear and comfortable. My phone tends to ring a lot, therefore I had to turn it completely off so that the vibration or ring would not be a distraction during my meeting.

    Read More

  • Interpersonal Communication In Social Work

    137 Words  | 1 Pages

    Our client is a 22-year-old single male who is a frequent smoker. Our client has tried to change his behaviour before but was only successful for a short period of time. Our client’s motives for changing his behaviour are a combination of financial and health reasons. Some of the perceived barriers that could hinder the success of his behavioural change are his long work hours and commutes to work, lack of self-control and self-discipline, and stress. Our client has recently started the process of utilizing healthier alternatives by purchasing a pack of Nicorette gum.

    Read More

  • Importance Of Self Awareness In Social Work

    1755 Words  | 8 Pages

    Introduction In any helping process, it should be guided by goals as they support the process ("Crafting Goals and Objectives", n.d.). Thus, as the head of the social service agency, I would work with both social workers to develop their goals. Goals

    Read More

More about Interpersonal Communication Case Study

Open Document