Interpersonal Communication In Human Resource Management

Question 1

1.1.1 Sender- HR Manager

Encoding – The meeting taking place

Message – Information being given to the HR Staff

Receiver/Audience – HR staff members

Channel/Medium – Verbal method through the form of a meeting

Decoding – Interpretation process

Reaction/Feedback – Message sent back to sender

Interference/Noise – Barriers to the process that can prevent correct interpretation of message

1.1.2 Physical communication barrier – Midsummer with faulty air-conditioning in the boardroom

Psychological barriers- Staff is not happy that the training will be over weekends.

Physiological barrier – The meeting is held during lunch time and this may hamper concentration and moods in the staff.

1.1.3 Interpersonal communication. The meeting is

Briefing

2.1.3. Brainstorming

2.1.4. Problem-solving

2.1.5. Consulting

2.2. Choosing the right situation

Taking the individuals needs into account

The chairman should take leadership role and monitoring time, relevance of raised issues and people’s behaviour

Keeping to the agenda

2.3.1. Posture

Good, straight Posture indicates leadership and confidence and it indicates to the audience that you are in control and it conveys the message that you have confidence in your competence. Leaning slightly forward shows the audience you care. Slouching to one side delivers the opposite message and it shows disinterest. Hunched shoulders indicate lack of confidence and possibly low self-esteem.

2.3.2. Facial expression Frowns could indicate unhappiness or a lack of

A frown tells the audience that you disapprove or are saddened by something. It's also nice to see a smile. Your audience will pick up on how happy you are. Facial expressions are a reflection of your emotions. Using them adds to your speech. Keep in mind, the farther your audience is from you, the more pronounced your facial expressions should be.

2.3.3. Appearance

Personal appearance is an often disregarded part of communication. When you are speaking in public you may be representing your business or just yourself, but it is still you in the front line. It is you that the other person, group or audience sees and before you have time to open your mouth and give an account of yourself, certain assumptions, both consciously and subconsciously, have been made. Your personal appearance is important because it’ll make an impression on your audience before you even begin your presentation. The way you dress also affects how closely your audience listens to your message. If something about your appearance is out of place, the audience might focus on that item instead of listening, or they might even doubt your credibility based on your appearance.

Bright colours are usually considered more expressive while softer colours tend to be more