Interpersonal Communication Scenarios
Strengths: Laura greets the client in a polite and a professional tone. She does a good job acknowledging his request to confirm the fax and digs deeper to confirm when the fax is sent. She offers the helpful option leaving a VM on his behalf or transferring directly to the VM box. She offers empathy regarding the clients concerns with the process and speaking with different team members. She further explains each team member plays a key role in each step of the process. She does a great recap of the clients concerns and how she will foreshadow her message to the SC in case he is unavailable. She sets the proper expectations placing the client on the hold. After holding, she sets the expectations that she left the VM on the client's
Bsbwor501 Unit 6 Assignment
356 Words | 2 Pagessubjects, it allows them to think about what is currently going on in their business and links this to their business goals. When you take a step back and give the client power, you gain lots of insight and knowledge about the organization. As Fred W. Nickols (2006) states, “Exploit your status as a newcomer or an outsider. And remember this: An ounce of curiosity is worth a pound of expertise” (p. 8). Shifting power to your client may be just the thing needed in order to gain the proper credibility and trust that is essential for a successful collaborative consultant and client relationship.
Hope Spring Interpersonal Communication
1498 Words | 6 PagesThe movie, Hope Spring presents a middle-aged couple whose thirty years of marriage, is being jeopardized by the lack of intimacy, connection and communication. As a result, Kay (wife) and Arnold (husband) are no longer sharing the same bedroom and they barely intermingle in a loving way. It is palpable that intimacy between Kay and Arnold is nonexistence. As a result, they have unintentionally created multiple barriers to connect intimately and those barriers are preventing intimacy from occurring in their marriage relationship.
Jenifer Demonstrates Good Listening Skills
250 Words | 1 PagesJenifer demonstrates good listening skills. She usually listens to others and allows them to make their point. She often takes time to demonstrate her understanding of a process. If Jenifer does not understand a process or policy, she will ask the appropriate questions and will provide constructive suggestions or ideas when appropriate. There was an incident earlier in the year with a co-worker which got out of hand and resulted in a written disciplinary report for insubordination on 12/5/14.
Interpersonal Communication Diary
305 Words | 2 PagesOn 12-14-2015 (Monday) at approximately 1730 hours I Officer Hildebrand and Sgt. Joseph Harris were dispatched to 421 S 5th St. for report of a minor being intoxicated. I arrived shortly after. I spoke with the minor 's ( Zachary Kreiger) mother Kim Blakeley. Kim stated the her son skipped school after 4th period to go hang with some others.
Interpersonal Communication Chapter Summary
828 Words | 4 PagesChapter two in the textbook Reflect & Relate an Introduction to Interpersonal Communication by Steven McCornack talks all about what “self” is and how to achieve complete fulfillment for one’s self which is also known as self-actualization. The components of self, as described in the book are, “ . . . self-awareness, self-concept, and self-esteem” (McCornack 39). Self-awareness is the idea in which one can take a moment to move feelings, beliefs, and other external influences aside and just evaluate oneself in a holistic perspective that is not skewed by opinions of others, etc. Having the ability to actually think about who one is brings a lot of power and mental stability in such a way that allows for improvement.
Interpersonal Communication In The Notebook
386 Words | 2 PagesInterpersonal relationships can take form in many different ways and are everywhere, such as at the workplace, school, home, and even the grocery store. Interpersonal relationships consist of family, friendship, social, romantic, and online relationships; all of these relationships have one big thing in common: the element of communication. In the movie, The Notebook, the film primarily focuses on the romantic relationship between people named Noah and Allie. Upon meeting Noah, a poor man, and Allie, an upper-class woman, quickly fall in love, however, struggle with maintaining their relationship due to their social differences. The movie displays an array of interpersonal communication concepts, such as the social exchange theory, the declining
Reflective Account On Counselling Skills
117 Words | 1 PagesIn the previous video I practised particular counselling skills, which when combined, increased the support given to the client. As I provided the client with attention, by having an open body language, nodding and using hand gestures, they continued to speak about the situation and how it is affecting them. I was then able to paraphrase and ask open questions which the client answered, going into further depth as I had, and was, showing that I was paying attention. By challenging the client through questioning, we were able to discuss and identify the main problem for the individual and create an action plan in order for the client to reach their goals, feeling a sense of progression.
Reasonable Care Case Study
699 Words | 3 PagesIf you do not take reasonable care insurer may reduce or refuse to pay your claim. Prevent further loss or damage You must do everything reasonable to prevent further loss or damage to your home or contents I would find more information to describe the specialist terminology and the abbreviations that I will be using to document the claim is available in PDS of the policy under the definitions section. Definitions explain the words with special meanings.
Reflection On Clinical Supervisory Practice
444 Words | 2 PagesShe makes sure she is specific on what the clinician has done correct. She also introduces her clinicians to services the company provides through job shadowing. She believes in written supervision so there is no miscommunication and the employee understand what was discussed. The next question was about what clinical consultation means to her and she said “Clinical case consultation, to me, would be the staffing of a clinical case to discuss diagnostic criteria and modalities of treatment (A. Tuggle, personal communication, December 2, 2015).”
The Critical Analysis Of Interpersonal Communication In The Office
709 Words | 3 PagesIn addition to being one of the most entertaining shows to binge in the background of daily life, The Office is considered to be one of the more quotable comedies the 2000s brought us. The show’s compilation of lovable and often stereotypical characters provided us with nine seasons worth of memorable tomfoolery, character development, and one-liners. But for the purpose of this paper we will be looking beyond the plethora of “Worlds Best Boss” mugs and “That’s what she said” jokes, and taking a cold, analytical look at The Office to determine what the show offers in regard to interpersonal communication. In the first episode we are introduced to the shows connotation of conflict as we observe Dwight Schrute demonstrating a competitive conflict style in his reaction to Jim Halpert’s solidifying Dwight’s personal belongings in a jello mold.
Disadvantages Of Narrative Therapy
1965 Words | 8 PagesPutting the client as the expert, understanding her story instead of attempting to judge it, in the therapist’s point of view. The therapist must in any point display with utmost care, interest, respectful curiosity, openness, empathy, and fascination. Once this collaborative relationship has been established, the counsellor and the client can move forward and work on how to improve the outcomes of the
Empathy Swot Analysis
175 Words | 1 PagesStrengths: Genise greets the client in a polite and a professional tone. She does a good recap of the client's concern to ensure she understands with clarity. From here, she does a good job digging deeper into the issue of the returned check, confirming there was a check sent out previously in from the TSI team. She sets the proper expectations to place the client on the hold to review the note information. After holding, she set the expectations there was another check sent and offers to provide the tracking information.
How Does Nicole Taylor Records And Produces A Minutes Of Meeting
493 Words | 2 PagesAfter the meeting Nicole transcribes the notes and distributes them accordingly, she does this efficiently and effectively straight after the meeting while it is still fresh so she does not miss out any information that may need to be included in the minutes. The minutes Nicole produces always has excellent grammar and punctuation which demonstrate the professionalism of the organisation, she uses the correct language for each minute and in some cases it is suitable to bullet point minutes when there are various minutes for one specific topic on the agenda, this makes it easier for employees to read and reflect on when following on from actioning the agreements. Nicole is competent at making sure attachments are included in the minutes, this is to allow all delegates that could not attend the meeting have access to these attachments as employees may need them for future use. Before Nicole publishes the minutes to delegates she ensures that she has approval from the chairperson of the meeting this allows reflection on what
Destinee: Motivation In The Workplace
372 Words | 2 PagesShe not only show compassion for her patient but also her co-workers. She is geniunly concerned as to the sirit and well-being of both patients and coworkers. She is always there to make everyone feel comfortable in any situation. She is extremely respectful of a persons needs, confidentiality and
Judy Strengths And Weaknesses
285 Words | 2 PagesStrengths: - Judy executes on the strong intro. - Judy then goes on to verify the client. - After the client gives Judy more information regarding the reason for his call, he comments about how long he has been in process with us. Judy is sure to acknowledge this with empathy. Later, the client mentions that he often plays phone tag--
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