Importance Of Active Listening In Business

The skills used by a person to properly interact with others. In businesses and in organizations the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening, negotiation, feedback, persuasion, interviewing, and coaching. Good interpersonal skills are a prerequisite for many positions in an organization

Listening

Actively listening, that is fully concentrating with all senses on what is being said by the speaker this is just not only listening but .As well as giving full attention to the speaker.

Active listening is very practical and important in business. Active listening will gather more information during any negotiations

If someone feels difficulty in active listening, concentrate on what someone is saying, try repeating their words mentally as they say them, this will reinforce their message and help you stay focused.

Summarize the speaker's comments periodically and providing a feedback may develop ones active listening skill.

Assertiveness

Assertiveness is expressing ones opinions, ideas to an issues without fearing. Assertive means not just giving response it’s about l listening and tell his or hers opinion. Assertiveness can be very important in resolving problems .In business assertiveness is especially important in everyday communication between employees, team members even with stakeholders and customers to improve business or achieve the goal. If someone is not practicing assertiveness they may fall in to a sense of being helpless, hopeless, or of having no control over their life. This may frustrate too.

How can we develop Assertiveness?

I think focusing on the problem may help, so someone will not go out of point. Using a low level, pleasant voice, using body language, try to be calmer, not stormy when we talk so, we will not miss our best

A strategic discussion that resolves an issue in a way that both parties find acceptable. In a negotiation, each party tries to influence the other to agree with his or her point of view. Negotiations will help to deal with stakeholders, customers, and with the other companies. Negotiation helps to find out other parties strength and weakness so, this is a good practical way for marketing and sales. Companies get many advantages by negotiating, For example, negotiation can be used to reduce debts, to take a loan, to lower the sale price of a house, to get a better deal on a car or to improve the conditions of a contract. Negotiation is an important skill when accepting a new job. Better retirement benefits and so on. How can we develop Negotiation in our management skills?

‘This negotiation which I am doing is to get my goal’. This feeling may help someone to have good negotiation. Learning the history of the organization can develop negotiation, as well it will help to what has the outcome been in the past, and what precedents have been set?