Store Manager Skills

For managers to efficiently perform the many tasks they have been assigned, the managers should work under pressure and with a sense of getting tasks done within a stated deadline. The store managers should also have full involvement in retail trade and the human resource. Additionally, the stores managers should have high multitasking abilities, not to mention a good command of authority and interpersonal skills (Madaan, 2009). Store managers in the COLES supermarkets contribute largely to the organization’s goals in that they administer a retail association 's staff, address client issues and plan and organize sales, marketing, and planning.

Organization Background Study

For over a thousand of years, COLES has gone on to deliver quality goods

The store managers are obliged to interview and hire candidates who are qualified for the respective positions. The selected candidates are provided with the necessary training while the skills of the current staff are maintained. The current staff is provided with incentives to keep them motivated. The current staff also undergo evaluations. The store managers also resolve conflicts to address customer needs. It the managers duty to build long-term relationships with the customers by coming up with the best marketing strategies such that the merchandise captures the attention of the client in the best way (Treviño & Nelson, 2011).

Due to the increased amounts of tasks to be performed by the store managers, store owners encourage that the warehouse managers possess a bachelor’s degree in a business related course. A degree in business administration equips the students with necessary skills in becoming efficient store managers. Also, store managers with a degree are placed in a better position to be advanced to a better managerial position in bigger

It was noted that the recruitment process highly stressed that the process of recruitment facilitated the attainment of the organization’s goals. In COLES supermarkets, competency based interviews were highly valued. Competency based interviews identify the skills and talents that account on the work performance. The panel undertaking the job applicant through the interview moves beyond looking into the what and when the applicant performed a particular activity to how and why they performed the activity. The talents and abilities that the applicant used in performing the specific activities are more significant to this recruitment process. Additionally, if employers need a diverse workforce, they are encouraged to conduct their interviews using translators. The advertisements could also be bilingual (Silzer, Dowell & Silzer,