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Isd Business Partners Program

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Work Order Objective ISD seeks to implement an effective ISD Business Partners Program to provide the customer service and strategic partnership that ISD customers need to succeed. The program is customer-facing and will serve as the Information Technology Services’ executive team responsible for ITS’ Customers which includes the following:  Serving as Primary Point-of-Contract and advocate for ITS’ business customers  Leading ITS efforts to optimize the ways departments use and invest in technology  Aligning ITS plans with department needs  Having accountability for the delivery and value realization of technology solutions  Identifying new ways to leverage technology to increase efficiencies and reduce costs  Educating departments …show more content…

Work Order Statement of Work Tasks and Deliverables Contractor shall work closely with County Project Team, Subject Matter Experts (SMEs), and Technical Staff, knowledgeable in each of the targeted areas, to complete the Tasks and Deliverables and provide feedback or revisions. Contractor shall develop an operating model for Business Partner Team identifying flows, processes, actions, escalation paths, interactions, and decision rights. Contractor shall develop an operating manual that serves as “playbook” for role, use and understanding by Business Partners team as well as peers and colleagues. Contractor shall conduct a talent assessment and create a talent development plan with a focus on the basic skill types of business, technical, and executive skills. Contractor shall work closely with County Project Team and SMEs to develop a cost or allocation model to fund the Business Partners function across LA County and …show more content…

Deliverable 3 -- Talent Assessment Results Contractor shall provide a talent assessment report that identifies the knowledge of needs and goals for team to be used for existing staff and onboarding new staff. Deliverable 4 -- Talent Development Plan Contractor shall provide a talent development plan that will focus on the basic skill types of business, technical, and executive skills. Task 3: Funding/Cost

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