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Joanie Steddum Reaction Paper

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This letter formally serves as a request for aid in correcting an unknown issue with Joanie Steddum and with a possible violation of the Starbuck Bussiness Ethics and Compliance handbook from partners Joanie Steddum and Michael Spencer. Joanie 's constant use of an escalated toned, rude, offensive and aggressively mannered and Her preferred method of communicating with me has progressed to a manner in which I feel She is keeping me from exceeding the Legendary customer service standard expected of me. The Authoritative stance and demanding dialog, which also comes from Joanie, seems to be endured by others but I still have not yet seen her treat another partner so unwelcoming, rude, and as offensively and frequently as she has in the past with myself. My Co-worker use of offensive …show more content…

Joanie 's choice of speech towards me has mostly always been delivered in a unwelcoming, rude, and hostile tone since the beginning of my partnership. While as a new partner and making mistakes that all new partners do, her remarks and harsh verbal interactions were viewed as frustration from me slowing the "teams" chain reaction/productivity. After I became more knowledgeable within my job the behavior from her never did …show more content…

Overhearing Joanie expressing to Isadora that she could not help but be in the manner she treats me, soon after being told she will no longer be allowed to continue with her hostile behaviors, drove me to seek higher aid in resolving this matter, if it be with a change in behavior for me or for the others. These matters can easily turn into legal issues if not handled properly. I would love to have this corrected in-house before another reoccurrence, which would force me to seek professional advice on my next plan of action. Joanie 's statement " I can 't help it" informs me that the hostile behavior towards me is not of my doing. with that being said, I believe its time to start approaching each other in a respectfully and mature manner.

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