the liking or disliking of a job. 2.4. The Importance of Job Satisfaction Job satisfaction is very important for an organizational performance. In this regard, Ahmad et al (2013) states that job satisfaction could result in improved productivity, innovation and dedication to maintaining quality of service given to clients. Employees are more likely to operate most effectively when their needs are satisfied (Bekele &Darshan, 2011).
The author believes strongly that employees ' morale is very important in the quest for high customer satisfaction levels. This is because satisfied employees have such positive energy and such willingness to give good service that the customers get at the least a perceived better product or service, so that they in turn become much more satisfied and loyal to the company. This is backed up by others, for example: `There is considerable evidence demonstrating that customer loyalty is a leading predictor of financial results and employee satisfaction is predictive of customer
The effectiveness of career development can be seen if the career development activities were carried out jointly between the employee, employers and the organizations itself. When employees have a positive perception of their career development and been support by the organization, the employee tend to have high motivation in order for them to achieve the goals. Hence, employees who are contented with the work and his career will be faithful to the organization and work to develop profitability and productivity of the organization. According to Roy (2015) Career development is a process of moving forward employee career plan where it is involving effort from individual employees and organization to achieving balance between employee career aspiration and organization workforce requirement. According to Hall (2002) Career development is important to employee and employer because career development provide mutual value outcome to employee and employer.
Employees are the main power that is behind every successful organization. The quality of work life considers workers as an asset to the organization rather than as costs. It believes that people work better when they are allowed to participate in managing their task and make decisions. It can be said that a happy and healthy worker will give better turnover, make right decisions and contributes positively to the organizational aims. A quality staff in an higher educational institution would help to bring quality students, quality researcher and satisfactory environment in the organization.
Hoppock describes job satisfaction as, “any combination of psychological, physiological and environmental circumstances that cause and person truthfully to say I am satisfied with my job.” Job satisfaction has many dimensions. Commonly noted facets are satisfaction with the work itself, wages, and recognition, rapport with supervisors and coworkers, and chance for advancement. Each dimension contributes to an individual’s overall feeling of satisfaction with the job itself, but different people define the “job” differently. There are three important dimensions to job satisfaction: 1) Job- satisfaction refers to one’s feeling towards one’s job. It can only be inferred but not seen.
The BPO sector plays an essential role as keystone of the economic development of a country. This study attempts to evaluate job satisfaction of employees in different BPO companies. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of employees. It also investigates the impacts of age, sex differences, work experience and Designation on the employee’s attitudes toward job Satisfaction. The result shows that Career path, rewards and recognition, employee’s appraisal and company’s policies are the most important factors contributing to job satisfaction.
The qualification improvement and psychological trainings improve the productivity and employee performance. These type of training promote to resist to stress, to have good communication abilities in the company. Hence, performance indicator of HRM in Nestle is high. The Plan of HRM to Contribute in Nestle Objectives Recruitment:
According to Mosadeghard (as cited in Odembo 2013), job satisfaction is defined a cognitive state as to how an individual feels about their job. This means the job has an intrinsic and extrinsic motivation of employees to perform their job effectively. According to Spector (as cited in Aziri, 2011), there are three features of job satisfaction. Firstly is that organisations must value human values, meaning that each employee must be treated with respect and fairness, in this case this will lead to employees becoming effective. Secondly the behaviour of employees, if the employees have an impact on the functioning and activities within the organisation therefore positive behaviour will lead to job satisfaction, and negative behaviour will lead to job dissatisfaction.
Today, there is no doubt that happiness at the workplace is important to the employees but to the employers as well (Fisher, 2010). Enhancing happiness at the workplace is a challenge for maximizing organizational productivity. Happiness at the workplace can be described as “how satisfied people are with their work and lives” (Wesarat, Sharif & Abdul Majid, 2014) or the overall quality of an employee’s experience and functioning at work (Warr, 1987). Firms that are able to maintain long term happiness at the workplace most likely increase and sustain their productivity. Maintaining employee happiness is also necessary in order to ensure the availability of the firm’s workforce.
EMPLOYEE RECOGNITION Employee recognition is the timely, informal or formal acknowledgement of a person’s or team’s behavior, effort or business result that supports the organization’s goals and values, and which has clearly been beyond normal expectations. Appreciation is a fundamental human need. Employees respond to appreciation expressed through recognition of their good work because it confirms their work is valued. When employees and their work are valued, their satisfaction and productivity rises, and they are motivated to maintain or improve their good work. Praise and recognition are essential to an outstanding workplace.