Others companies learn a lesson from Parker Hannifin that they need to understand employees are as important as customers, since they give employees the best that they have, employees will give you and customers the best that employees have. It is an exchange benefit for both parties. Additionally, when employees are happy, they are willing spread the happiness to
“Training and development play a vital role in the effectiveness of an organization” (Falola, Osibanjo, & Ojo 2014). Carmax lists their culture and values on their website. They want to show potential new hires why they are great. This type of transparency peaks the interest of job seekers and likely a great candidate pool to choose from. This is an effective way to show potential employees what they can expect when they join the company.
1.1 Explain the concept of the “customer experience” The concept of the customer experience is based on the idea of meeting the needs and expectations of the customer. It is also based on what the customer had got from purchasing the products and services, how good that service was/is and would they come back. The concept of the customer experience refers to the all the experiences the customer has with Salons Direct and is based on all dealings and opinions about us. Customer experience is a fundamental part of customer relationship management and it is important to our business because customers who have a positive experience are more likely to become repeat customers and loyal customers of Salons Direct. 1.2 Explain different methods of segmenting and characterising customers The key to a successful business is to find out who our customer base is, what the customer wants, the age, gender, spending patterns etc.
Their strong brand ethos as demonstrated by their customer service, positive store ambiance and brand image have allowed them to capitalize on both the niche of athleisure clothing and the entire athletic wear industry. One thing that all companies can learn from this report is the importance of marketing to their profits. As indicated by the research on the topic, there is a direct correlation between spending on marketing and profits. This is a clear indication that companies need to spend more time marketing their product as the non-price factors of a business are just as important to their bottom line as the
Encouraging transparency and product quality is a good practise for the business as well as society. The company believes that all people deserve safety, healthy working environments that are free from pressure. So they have come up with a liable sourcing driver and collaborative initiatives which helps the pride and respect for men and women who works in the organisation. Strengthening local communities which was establishment local communities will make value for the business as well as society. A good community’s stand-in social firmness and more inclusive economic growth will help in turn support a better customer base, assistant talent pool and supplier base for the business.
Business experts also believe ,situational approaches encourage friendship and open communication between supervisors and their employee’s. This is a good criterion for hiring managers to use since, it creates sincerity in various business situations .I believe the contingency approach is closely related to the situational management style since, it uses similar adaptable, authoritative and honest behavior to run corporations. These approaches also, help supervisors make sounder business decisions and it also helps them quickly resolve business management
Many firms are successful due to the relationship with the customer, if a customer’s experience is a positive one they will return for future business. A satisfied customer will be full of praise and recommend the business to others. Word of mouth is a very powerful tool within the competitive world of business. Within the department I currently work there are procedures and local guidance protocols that each staff member has to follow when working with customers, a staff handbook. These are set out by the Human Resources Department, to ensure staff are providing a high quality service.
5 Key Business Lessons from Amazon's Jeff Bezos. Retrieved from CNBC Make It: https://www.cnbc.com/2016/05/13/5-key-business-lessons-from-amazons-jeff-bezos.html Pratap, A. (2017, February 15). HR Management at Amazon: Need for Employee Satisfaction. Retrieved from Chesh Notes: https://www.cheshnotes.com/2017/02/hr-management-at-amazon-need-for-employee-satisfaction/ S. M. Hassan, A. J.
The company really makes the difference from its competitive environment through being the best in everything they do, so is the employee encouragement. Knowing that the employee is the key to enduring relationship with its customers, code of ethics plays a major role in making the company outstanding and
6.1 SWOT Analysis 6.1.1 Strength The company strength is: • The company has a well laid out financial base • Instant Delivery Services prides itself in delivering in time quality goods that are pocket-friendly in a bid to establish customer loyalty. • The company uses the latest technology in its operations, such as mobile apps to reach out to customers and provide feedback. • The customer service at the company is exemplary because the company believes that it is only through word of mouth that they would be able to penetrate the food delivery market. Because of this, they rely on loyal customers to spread their positive experience of the good service that they receive from the company to others. As a result, expanding a network of loyal customers.