Joseph M. Juran's Definition Of Quality

Introduction For decades “quality” has been a leading buzzword in the business world. Huge companies and organisations have built their career around this topic. The application of quality in business has been responsible for the development of new organizations and even industries. The connotation of quality in business focuses on eliminating errors throughout the operations, and producing at the ideal quality level desired by customers, while considering pricing and costs. Quality may not sound as complicated as it is. Dictionaries are inadequate in describing quality's professional manner. Definitions might be different, yet, orbiting to excellence volume. However, “the degree of excellence” can be a relevant definition of quality. Some

Juran's (1986) definition of quality has two key meanings. One is, quality consists of product features which match customers' expectations and meet their needs, and thus, it provides customers satisfaction. According to the first definition Juran assumes that a high quality is determined by customer's satisfaction. The other definition says that, quality consists of freedom of deficiencies. In this content, an error-free product prevents redoing the work. From this point of view, quality meaning is oriented to costs reduction. Juran measures rely on systems and problem solving techniques and methods. Juran focus on total management rather than workers pride Unlike

The inflation rate is an important figure to measure an assumption of feature competitiveness and quality due to its effects on the prices of goods. Inflation rate affects company's investments on quality development, which will affect the competence level of the company. For instance, Germany had a low inflation rate after the world which helped the countries investments on quality and increased competitiveness. To add on, taxations is a major factor in determining competitiveness and quality. In a certain country for example, taxes are high, the cost of labor will increase in which competitiveness and quality might be affected. Furthermore, management wrong decisions and mistakes are considered as errors in the company operations. Errors might add up to a significant amount by time, which will affect the competence level of the company and decrease its quality. The infrastructure is an important factor for quality and competitiveness. The infrastructure is the basic equipment and utilities in which a company can operate, like transportation, technologies available, and the telecommunication methods. For example, the lack of technologies will directly affect the cost of labor and it will consume more time. A weak infrastructure impacts businesses negatively. (Vickerman,