Teamwork, increasing customer satisfaction, and lowering costsare taken care of. Organizations implement TQM by encouraging managers and employees to collaborate across functions and departments, as well as with customers and suppliers, to identify areas for improvement, no matter how small. Teams of workers are trained and empowered to make decisions that help their organization achieve high standards of quality. Organizations shift responsibility for quality control from specialized departments to all employees. An effective TQM program has numerous benefits.
Continuous improvement of the business and production process There must be continuous improvement of all business and production process. Quality improvement projects, such as on-time delivery, order entry efficiency, billing error rate, customer satisfaction, cycle time, scrap reduction, and supplier management, are good things to begin. Technical techniques such as SPC, benchmarking, quality function development, ISO 9000, and designed experiments are excellent for problem solving. 5. Treating suppliers as partners.
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. An analysis of the three words can be broken down as follows: • Total - Make-up of the whole • Quality - Degree of excellence a product or service provides • Management - Act, art, or manner of handling, controlling and directing (Hellman and Lui). 2.1 DYNAMICS OF TQM IN THE ORGANISATION TQM is an art of managing the whole to achieve excellence. TQM is also defined as both a philosophy and a set of benchmarks that represent the foundation of a continuously improving organization. It is an application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs at present and in the future.
TQM defined as both a philosophy and an established of guiding principles that represent the foundation of continually bettering organization. It's the application of quantitative methods and human resources to improve all processes within an organization and go over customer needs now in addition to the future. TQM works with fundamental management techniques, existing improvement efforts, and specialized tools under an encouraged approach. TQM requires six basic concepts : 1. A committed and involved management to provide long-term top-to-bottom organizational support.
220.127.116.11 The concept of Strategic Human Resources management stems from the idea that the top management is strongly convinced that the human capital of their organisation requires very close nurturing and makes them partners in the organisational success. It is for the HR department to identify and mould the individual characteristics of the human capital and align them with the strategic vision and mission of the organisation. This can be achieved if the strategic HR functions are constantly, and vigorously aligned towards total quality management in all fields, which would result in High Performance Work system. 18.104.22.168 The earlier part of this century has seen various experts and researchers synergizing the functions of human resources
Strategic planning gives a clear framework with criteria for us to make day-to-day decisions. It also helps to identify fragmentary and unaligned choices and personal value judgments. This strategic planning encourages the commitment of the entire HO in order to achieve the planned results and this is why it is an important element in institutional cohesion. An organization that has better strategic planning and applies it consistently can help to raise up corporate reputation. A strategic plan is the systematic way that describes how your company applies the chosen strategy.
2.1 What is Performance Appraisal? Performance management is a comprehensive activity aimed at improving employees’ performance (DeNisi & Pritchard, 2006). Armstrong and Baron (1998) cited in Chartered Institute of Personnel and Development (CIPD) (2009:2) define performance management as “a process which contributes to the effective management of individuals and teams in order to achieve high levels of organizational performance. As such, it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved. A strategy which relates to every activity of the organization set in the context of its human resource policies, culture, style and communications systems.
ANSWER 3A Profit maximization, Growth and Expansions are the one of the main objectives of every organisation. In order to achieve that goal, Employees should be clear about their roles and responsibilities. In that case the structure of the organisation plays very important role. An organisational structure is a logical arrangement of tasks, duties, and roles and responsibilities with the aim to achieve the predetermined objectives of the organisation. It is broadly categorised into centralised structure and decentralised structure.
TREND – TOTAL QUALITY MANAGEMENT (TQM) TQM is a management philosophy used by organisations; the main focus here is to meet customer needs as well as organisations objectives. It is done by the integration of all the processes that an organisation does. These processes are marketing, finance, design, engineering, production and customer service. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.” TQM is now becoming recognized a generic management tool; it is as applicable in service sector as in public sector organizations because of its variability and adaptability.
Clearly leadership is one of the important concepts of TQM. The principles and practices of Total Quality Management can be distinctive between various industries and enterprises in market forces, but there is a universal agreement about the importance of leadership for its achievement in an organization. The leader is the one that promotes the importance of quality in the organization, provides conditions for continuous education and training of employees, as well as maintaining constant contacts with the employees, consumers and suppliers. Basically, the leader needs to be a strong ringleader of the organization, operative of changes by setting aggressive goals of constant improvements and by searching for opportunities for making a larger benefit that the leader has to primarily have the needs and expectations of the costumers. It requires from the manager to provide an inspirational vision, strategic direction which will be understandable for all the employees, as well as setting values which will lead the lower level employees.