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Kaizen's Total Quality Model

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PRODUCT QUALITY

EXECUTIVE SUMMARY: the quality of a product or service refers to the perception of the degree to which the product or device meets the customers’ expectations. A business organization has to produce goods and services of good and provide services of better quality in order to satisfy the company’s customers according to their needs. The efficiency and effectiveness of the organization depends upon the way in which they satisfy the customers. Quality is one of the important aspects that a company must consider while producing or manufacturing a product. Total quality management is a management strategy which was introduced to continually increase the quality of goods and the consumer satisfaction. Quality control utilises …show more content…

In order to sustain in such a market a company must have a constant eye on the quality of its products and services. Total quality management is a management strategy which was introduced to continually increase the quality of goods and the consumer satisfaction. There are a lot of companies and business groups in the market trying to catch up most of the market shares. So a company must always have a certain standard quality for its products to gain some market share.
Kaizen: a Japanese concept of continuously searching for incremental improvement.it is considered as the most important difference between US and Japanese business. The key to doing this is through the application of statistical processes and tools to find out better processes and improved quality.

DESCRIPTIVE STATISTICS AND QUALITY CONTROL
Quality control utilises tools from both descriptive statistics and inferential statistics in the continuing pursuit of …show more content…

The basic control chart procedure involves collecting and charting the data for a specified period and analyse the data in order to find out deviations.

TRAINING
There are five levels of training and the six sigma methodology has become so popular that the training and the certifications are offered by many organizations.

THE FIVE LEVELS OF EXPERTISE
The five levels of expertise are arranged from lowest to the highest level in terms of knowledge and responsibility:
• WHITE BELT: can work on and solve local problems and support the project. But they may not be a part of the team
• YELLOW BELT: participates as a team member and reviews the process improvements that support the project.
• GREEN BELT: leads the green belt projects team and assists in collection and analysis for the black belt projects.
• BLACK BELT: leads the problem solving teams, trains them and coaches the project teams.
• MASTER BLAC BELT: trains and coaches the black belts as well as the green belts. They develop metrics and strategic directions. Acts as a technologist and internal consultant to the

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