Knowledge Management Audit Case Study

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Knowledge Management Audit On People and Organization Culture Aspects 1. Introduction According to Eddie Chan (2015), KM audit occur in the early stage either initiate analysis or planning stage. The purpose of KM audit is finding out the gaps of an organization’s actual knowledge management and desire knowledge management so that assure the KM activities in the organization run properly and effectively. Hylton (2002) showed that most of the knowledge management undertook in an organization or corporation operated slow or even not success at the end. The paper had summarized several reasons for the failure of knowledge management such as lacking supporting and did not state the objectives of the organization clearly. One of the reasons had…show more content…
(LIebowitz et al, 2000) KM audit as the early step in the process of KM initiative, the purpose of it is identifying the actual needs of an organization and build up an audit plan for the complementation of KM in the organization. According to Eddie Chan (2015), the previous steps of audit process are identifying the objectives and ensure the support from the people in the organization. As mention the importance of organization culture and people in the organization above, announce the auditing to the people and understand the culture of the organization will be useful to KM audit.( Choy, Lee, & Cheung, 2004; Levy, Hadar, Greenspan, & Hadar,…show more content…
Cultural norms, expectations and practices in the organization had positive influence on KM solutions which are raises after KM audit for the purpose of through measuring the current KM process to improve the KM in an organization. (Delong & Fahey, 2000) Under the views of Choy et al (2004), before KM audit, an orientation presentation was given to the people in the organization meanwhile has the cultural assessment. These steps provided pre-audit preparation for KM audit. KM audit which pay attention to the people and organization culture aspects, two directions can be summarized from the literatures review. First one is the tactic cultural perspective from different stakeholders in the organization in order to find out the barriers of accepting KM solutions. (Levy et al,

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