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Key Knowledge Management: Business Problems Facing TPMT

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1. Identify one of the key Knowledge Management (KM) business problems facing TPMT from the case study. For the problem that you have identified justify why the problem should be addressed to improve business performance.
"Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise 's information assets. These assets may include databases, documents, policies, training, procedures, and previously un-captured expertise and experience in individual workers."
From looking at the case study of TPMT, I have Identified that TPMT only have one skilled employee that may have the knowledge and expertise with all TPMT 's product and services. This is a …show more content…

Provide an overview of the characteristics of web 2.0 technologies
Previously, web 2.0 was defined from different perspectives (O 'Rilly,2008) and by different authors (Zimmer, 2007; Alexander, 2006):
The term Web 2.0 was coined by O 'Reilly (2005) and is used to refer to the modern generation of interactive web-based services which allow users to create content themselves and are referred to variously as the social web, user generated web, read-write web, interactive web and so on. In recent years there has been an explosion of Web 2.0 services and the services themselves evolve rapidly to in anticipation of users ' demands.
Web 2.0 is creating a new form of online connections, between two or more individuals as well as two or more online services. It has three main characteristics; Interpersonal computing, web as a service and software as a service. Each of these characteristics have different purposes to overall create a more effective use of the web.
Interpersonal computing is described as using online technologies to enable individuals to connect with one another through social networking sites such as Twitter and Facebook. Similarly, it allows for business groups to connect with each other through sites like LinkedIn which are specifically designed for this approach. Other examples include blogs, wikis and online …show more content…

It is important that directors need to develop and understand the working of these technologies to efficiently implement within the organisation. In regards to TMPT, it could be difficult to implement these technologies, as well as it also taking a long time, as there is only one skilled member who would have the responsibility of doing this at the same time as

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