Knowledge Management Criticism

Over the recent years, we have been exposed to the importance of knowledge management. Generally, knowledge management can be defined as the process that involved identifying, capturing, evaluating, distributing, and effectively sharing and using knowledge (Koenig, 2012). It played a significant role in many organizations. Sandhawalia and Dalcher (2011) support by stating that many organizations realize that the effective use of knowledge assets and resources giving them the ability to innovate and respond to fast changing customer expectations as well as help support a range of critical operational and innovative activities. The existing knowledge on the individual is valuable. It should be retained for the future use. However, the process

The authors had mentioned very clear explanation of the method, techniques and tools used in their research. After going through the paper, qualitative method is used to gain data. The authors used multiple case research that only involved five knowledge intensive SME. The authors conducted semi structured interviews at least one older experts in an organization with the aged over 50 years to explore the types of knowledge may be loss when they are retire. It involved 17 participants in three months. The information from the interviews was then transcribed and it will send back to the participants to check back the accuracy of the information given. The analysis of the data is done by highlighting each line or a set of line and labeled it as conceptual unit that assigned as a conceptual code consist of a name and a number to each unit. Then the remaining lines also were examined with the same process. After that, the conceptual unit were again examined for similar and differences and group into conceptual categories. After that, the theoretical categories were formed that represent the types of valuable knowledge.

In term of research question, again the authors did the good research when the research question is completely consistent with the statement of problem. They come out with the clear question that guided the research which is what types of knowledge does a knowledge-intensive SME risk losing when older experts leave?. This question

There is one table illustrated in the paper. The table shown the summary of SME’s that contains of SME, name types of business, size of SME, older expert about to retire and other participants interviewed. However, the illustration is only come with explanation of who the authors interviewed to get the information and the types of business involved in the research.

It is a good thing that the authors had recommended on future studies that can be conducted to identify more on the topic presented through this paper. The authors suggest that in order to identify more types of valuable knowledge from older experts, the next research need to be conducted the analysis in the larger organization. On top of that, the next researcher may have a greater number of older workers as well as identify the types of knowledge loss when the older expert’s leave the organization. Besides, there is one more recommendation suggested by the author which is conducted the future research in medical profession. So, it helps to identify what types of knowledge those have potential to be lost in medical field when the specialist departs the