1.5 In the advent of KM, it is critical to highlight the metrics of measuring the effectiveness of KM; this was the focal point in Geoff Turner and Clemente Minonne’s article, “Measuring the Effects of Knowledge Management Practices”. The idea for proper evaluation of effects of KM on an organisation should be based on the possibility of an integrated approach using empirical data as the foundation. The authors introduced the ‘three interdependent and complimentary pillars’ (Turner & Minonne, 2010) that substantiate the concept of KM which are; Organisational Learning Management (OLM), Organisational Knowledge Management (OKM) and Intellectual Capital Management (ICM). OLM focuses on the problem of capturing, organising and retrieving explicit …show more content…
KM was defined as deliberate and systematic coordination of an organisation’s people, technology, processes, and organisational structure (Sayyadi cited Dalkir 2011), by this definition the article aims to address KM in management consulting firms because of the unique nature of their modus operandi; which allows management consultants to work as nomads, more often than not work at the client’s site. Secondly, the client’s staff does not only take an active role in the full cycle of delivery of the service, but it often demands knowledge transfer from the consultant. This proves the notion that nowadays, organisations no longer compete solely on the basis of financial capital and strength, rather knowledge is the new competitive advantage in business. In fact the Gross Domestic Product (GDP) growth rate is now determined, amongst other factors, by the quantum and quality of knowledge stock harnessed and applied in the production process in sectors of the economy. This knowledge based economies require that KM good practices be put in place to improve organisation effectiveness (Omotayo, 2015). The article also address the following research questions: How do professional services …show more content…
The central idea of his article is that the quality of work of knowledge workers depends not only on their ability to create, distribute and share knowledge but also on how the work with knowledge is organized in their organizations (Mládková 2011). Drucker (1969) coined the terms “knowledge work” and “knowledge worker” to suggest that the U.S. economy has shifted from production economy to knowledge economy. He later defined the knowledge worker as “Individuals who add to a company’s products and services by applying their knowledge are knowledge workers”. Hence, the alignment of knowledge with organisation’s objectives can be either productive or contra-productive depending on fluidity of knowledge flow, sharing and collaborations among knowledge workers within an organisation. The dynamics of knowledge revolves around the two dimensions which are explicit and tacit knowledge and how knowledge workers can adapt to the changing environmental variables within the organisation, interactions, experiences, skills, facts, relationship, values, thinking processes and meanings (Weber 2007). The explicit dimension of knowledge can be expressed in formal and systematic language and can be shared in the form of data, scientific formulae, specifications and manuals. The tacit dimension of knowledge is
Are met by professionals, because due to their illness they are experiencing changes and therefore the relevant staff will be able to help with the specific care that they need for their specific needs. This will help professionals to be able to support the client in the best possible way that will benefit them overall when receiving their care
They know is on the problems that have brought eh people to them. The clients
This can safeguard both their clients’ interests as well as their own professional
Strategies In the past there have been arguments between agencies and professionals over funding and arguments over who does what, which obstructed closer professional working. A number of strategies have now been developed that focus on improving co-operation for the benefit of those using services. 1) Multi-agency working: The support planning process and single assessment process have inspired bigger inter-agency cooperation with the individuals needs being central to the process.
Service Strategies HUMN 6150- Helping Individuals, Organizations, and Communities Introduction to Human Services Fall Term 2016 Dr.Suhad Sadik Sulanis Murphy September 20, 2016 People are the most complex animals on the planet. We think in an entire other manner than alternate creatures that possess the world with us which makes our connections significantly more fascinating from an investigative perspective, if nothing else. Like some different creatures, we assemble together to frame social orders of every single diverse size in extra to the person. Nonetheless, we do this on an a great deal more muddled scale than any other creature. Human service professionals learn numerous techniques in their field of work.
In this model medical and non medical professional staffs are co-ordinate by a case/care manager to address the needs of a client. Case meetings, care planning and exchange of information are coordinated by case manager. An individual care plan is often the product of case management meetings. In this model, the professionals are linked together, because their working relationship with the case manager. • Key worker assumed leadership role; • Coordinating care, reporting back to the professionals; • Addressed patient needs in a co-ordinate manner; • Professionals usually came from the same organization, but involved other community
The focus is more on the individual than the problem. The client is viewed as unique and their own way. As the practitioner you have to treat your client situation as its own. The practitioner serve as a help to assist the client whit their choices they want to make .The practitioner helps the client by eliminating what is in the way of the client reaching their goal.
For example: If I was to go in and do all the house hold tasks such as cleaning, changing beds, cooking etc., this could lead to the service users thinking that it’s the staff’s job to do the tasks when really it may be that the service users are actually supposed to help and participate in those type of tasks. So reading the daily logs, care plans and activity planners for the service users is a must because not only do I know what my responsibilities are I also find out what the service user’s roles and responsibilities are in and around the home to keep them independent. Using the service will have confidence in the organizations involved if information is clear; the service will be more efficient because each party will know what they need to do. Overall it will portray a more positive professional image as well as satisfaction for the person using the
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
They include social workers’ responsibility to clients, colleagues, practice settings, the social work profession and society. As a CP serving in Yishun,
Assignment related to Professionalism One of the assignments particularly that helped me not only understand more on professionalism but
To increase the value of services offered, the clinic can focus on what it gives its clients, rather than the cost of services. The services offered to the client should be of high quality and delivered in the most appropriate manner. Another way of increasing service value at the clinic is by accepting clients to use their medical insurance, which helps in lowering the cost paid by cash. Another way of increasing the value of services at the clinic is offering services based on up-to-date information and using up-to-date technology.
Apple Company Apple Inc. is a private company, and it is one of the world 's most famous technology and computer companies, located in the United States of America. It is a multi-national company. Its main business depends on specialization in manufacturing, producing, developing, improving and selling software, smartphones, computers; It has a series of electronic devices, such as iPad, iPhone and Mac. The origin of Apple Company Founded by Steve Jobs and his co-pilot Steve Wozniak, Apple Computer was able to design a computer in the form of the beginning of Apple computers in the time period Between the years 1981 to 1985; since 2005 until now, Apple has seen many developments; successive successes.
INTRODUCTION After intervening or interaction with different stakeholders within the service industry it is always important for a practitioner to reflect on those interactions or interventions made. The reflection helps us evaluate our growth at personal and professional levels. Supervision is a good aspect of personal growth of different people and it is important that people receive supervision.
Knowledge management is a process to ensure that knowledge developed through individuals and group work activities is effectively captured and made available to those who may benefit from it. An example would be to build into project plans the time for review and to identify at the outset how information, knowledge and experience will be captured, stored and shared with other individuals and/or areas of the organisation that may have an interest in the experience and knowledge gained as a result of the project. The importance and value of knowledge management has been brought into sharper focus in the current climate of financial constraint and the need to do more with