Knowledge Management Definition

Knowledge Management is the process of capturing, developing, sharing and effectively using organization knowledge: it refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.

Company Facts

 Data is recorded from phone calls and e-mails on paper note pads, and these are put inside filing cabinets

 DD have no methods for storing customers hotel, cruise ship or airline flight information for their various customer

 Difficulty in keeping track of client and business information, whenever changes are made

 The travel agency only advertised by word of mouth through various Credit Unions and Banks throughout the Caribbean Islands

 Slow pace at which information is retrieved when a client

The systems also play a pivotal role in generating and integrating information assets into organizational decision-making and a knowledge building process which helps to improve value chains and operational efficiency. Other Knowledge Management technologies such as collaboration, mobile work, content management, business intelligence, business process management (BPM), and knowledge sharing are also employed within the industry.

Technology plays a major role in Knowledge Management. Pemberton and Stonehouse (1999) assert that only those businesses that keep abreast with technological developments will be able to manage knowledge effectively; resulting in rapid learning and greater intelligence that will lead to the generation and sustenance of competitive advantage. If Dream Destination gains knowledge from both employees and clients and incorporate technology all ‘problems’ stated earlier will be rectified.

The systems also play a pivotal role in generating and integrating information assets into organizational decision-making and a knowledge building process which helps to improve value chains and operational efficiency. Other Knowledge Management technologies such as collaboration, mobile work, content management, business intelligence, business process management (BPM), and knowledge sharing are also employed within the industry.

Technology plays a major role in Knowledge Management. Pemberton and Stonehouse (1999) assert that only those businesses that keep abreast with technological developments will be able to manage knowledge effectively; resulting in rapid learning and greater intelligence that will lead to the generation and sustenance of competitive advantage. If Dream Destination gains knowledge from both employees and clients and incorporate technology all ‘problems’ stated earlier will be rectified.