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The Importance Of Knowledge Management In The Public Sector

706 Words3 Pages

From the findings of some of the relevant literature reviews discussed above one can clearly deduce that the proper use of knowledge management approaches will hold significant benefits in various public sector organisations. By evaluating these literature reviews, one can begin to draw various similarities with regard to findings surrounding knowledge management in the public sector, these findings have given this research direction in finding aspects which influence waste of resources.

Knowledge Management provides various advantages to organisations, examples of this is the increased performance of employees due to enhanced productivity, efficiency and processes resulting in quality work (Gaffoor & Cloete, 2010). Although Gaffoor and Cloete’s …show more content…

One must take into consideration that the officials appointed in these positions must have the technical background and supporting qualification to sufficiently control the implementation of various knowledge management strategies. If incompetent persons are put in these positions it may cause more harm than good. Ncoyini (2015) further added that once processes are in place it is of utmost importance to ensure that strategies are continuously planned and monitored so that new objectives are adhered to. The advantage of successfully implementing and continuously adapting a process such as this will result in big decisions, which carry high risk and impact, being made confidently within in an informed environment and rationalized process resulting in enhanced cost efficiency and improved service delivery standards …show more content…

South African public servants need to take possession of knowledge management processes and take it more seriously as knowledge management will only work if it is promoted within a section and therefore becomes a culture; by enforcing senior managers to take such control and enforce strict measures, the waste of resources will be lowered extensively. The research done in this thesis recommends that there be rewards offered within their performance agreements for knowledge management and knowledge sharing as this will encourage more people to participate due to the possibility of receiving acknowledgments and rewards, (Mphahlele,

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