I wonder if customer service is a just a word or an actual mission for retail and customer based businesses. One thing is sure at Kudler Fine Foods customer service is the mission and our goal. With that being said there are many variables to just deliberately delivering quality customer service. Specifics like, caring, joyful, and positive personalities are required in order to carry an appropriate customer service experience. One way to ensure that our personnel is providing the right customer experience is to provide incentives to those who go above and beyond. A reward system that both allow, rewarding those who deserve it and those who stand out and are not eating expectations. This way an informal type of accountability Is formed. Keeping organized data about team members can help make things easier for management to keep tabs on their subordinates. This will help measure success and failure by both personnel and management. The first line of defense to make sure that the right members are hired, and that we provide those applying a handout …show more content…
Innovative thinking is what sets individuals apart form one another. The reason is because anyone can work and perform specific tasks but other have the ability to think outside the box and care about the company by thinking of new ways to better the customer service system. These types of employees are the future of every business in the world and should be rewarded for such actions: A system where employees can talk to their managers and request and audience with higher chain of command in order to share their innovative thoughts. When creative ideas and innovative thoughts are received and grasped by the Companies goals then a reward will be presented to the employee. A reward that deserving and exposed to those before that individual in order to provide a clear view that going the extra mile can be rewarding for
The department should also set-up a progressive recruitment function that regularly assesses the needs of the department and seeks out highly skilled and motivated individuals to enhance the staffing levels and ensure that the department has adequate personnel to respond to any challenge that is thrown its
One strength that results from structuring people based on the resources they utilize is that it provides an opportunity for all to learn from one another and become more productive because ideas can be shared on the most efficient techniques on performing a certain task and the best ways to solve problems. This builds a culture of teamwork, respect, and responsibility. A specific example within Kennebec Lumber Company of this in practice can be seen in the accounting department in the “corporate office;” there are several people who work in this department and throughout each one’s time with the company they have each found different ways to accomplish tasks (i.e., maintaining financial schedules) that decreases the amount of time the task takes to complete, which they have shared with each other to increase overall productivity. This can also be seen on the different operating lines within the company (i.e., sawmill, planer mill, kilns, log yards, etc.). For example, a new hire for the headsaw would be trained by an experienced employee who would teach them all of the different controls and the most efficient and least wasteful way to saw a log; this will ensure more product can come from that log and the most profit is being made compared to the overall
Critical Thinking Answer The two recognition and reward programs that I would like to participate are Employee attendance and employee empowerment. Based on an employee attendance reward, it makes the company feels s/he cares about his or her job. Also it helps the employee protect his or her job. However, the employee empowerment makes the employee feels s/he has been trusted by the organization.
Increased Work Efficiency / Productivity A team that has good culture of teamwork and mutual motivation will make the members more productive and smarter. Such a team where seamless and effective relationships exist, members are poised to learn from one another, develop skills and leverage on such internally gained skills to expedite work processes thereby increasing overall efficiency, reducing downtimes and knowledge gaps. Collaboration among such team members will make members to perform at their best by working on what they do best.
Question 1 answer: Customer relationship management is mainly about building relationships with a company’s targeted profitable customers and maintaining that relationship through delivering customer value, as in how a consumer perceives a certain product and values it enough to buy it rather than buying the competitor’s product, and delivering customer satisfaction where the product meets the exact expectations the consumer had actually expected from the product or more, but not less. Companies can build customer relationships at many levels, depending on the nature of the target market (Kotler and Armstrong, 1988). Companies with many low-margin customers can develop basic relationships by which a company doesn’t get to know it’s consumers
The sector is witnessing a radical change as traditional retail markets are replacing with new formats such as discounts stores, departmental stores, hypermarkets, supermarkets etc. In this competitive environment the retailers are more forced to concentrate towards Customer service & their satisfaction. In retail stores, the customer service is includes like counter service, billing the products, offer explanation to customers, providing them coupons, explain the product
For employees, things that aren’t intrinsically interesting requires extrinsic rewards to motivate. Employees can be motivated by extrinsic rewards such as additional monetary compensation, gifts, gift cards, or other monetary rewards. These types of rewards could lead to improved performance and higher motivation. It would also motivate a worker, but only satisfies the person’s lower-level needs. The flip side to this type of motivation stimuli, employees will want the same or better reward to maintain the same level of motivation and performance outcomes.
In my opinion, employees should be rewarded for innovation, even failed innovation, as original ideas are required for it to work. Some disadvantages of innovation are funding and expectation shortfalls. Innovation may sound like a good idea, but allowing the resources and money
It is built around rewards and punishments. Behaviour that results in a desire outcome is rewarded with a promotion or bonus (“the carrot”) and unproductive behaviour receives the “stick”, such as demotion or a payment discount. These incentives are proven to be ineffective because extrinsic rewards, which are temporary, guides employees to focus on the prize, rather than on the intrinsic satisfaction they get from
EMPLOYEE RECOGNITION Employee recognition is the timely, informal or formal acknowledgement of a person’s or team’s behavior, effort or business result that supports the organization’s goals and values, and which has clearly been beyond normal expectations. Appreciation is a fundamental human need. Employees respond to appreciation expressed through recognition of their good work because it confirms their work is valued. When employees and their work are valued, their satisfaction and productivity rises, and they are motivated to maintain or improve their good work.
People define a service that refers to the people who can directly contact with the customer such as staff. One of the crucial part in selling a product is the staff and its service before buying a product. The employees in coca cola’s company have a standard uniform. The company specially focuses on friendly and prompt service to its customers from their employees. Process
Customer satisfaction is at the core of their actions in every step of their supply chain. The company offers different products in their stores, letting the customers decide whether to consume them
The training set up by performance management empowers staff to understand their strengths and weaknesses, know what job responsibilities they are fit for, and find a company-specific position such as a cleaner, cashier or referee who serves Starbucks in a different role. Reward management The assessment reports will allow Starbucks to reward employees for their performance, so that employees feel that they are valued by Starbucks paid the time and effort is worth it. After giving the reward, employees have a sense of belonging to Starbucks and therefore work more earnestly and the morale of the employees is improved.
The four building blocks of competitive advantage can be used to help a company become more profitable and stay ahead of their competition. The four factors are superior efficiency, quality, innovation, customer responsiveness. All four building blocks are important to any company. However, I believe that customer responsiveness is the most important because having loyal and happy customers can make or break any company. The four building blocks can help companies grow and become the leader in their industry over their rivals.
Moreover, the managers should not reprimand the creativity of their employees by imposing them tremendous amount of paper work every time they want to present a new idea. In order, to help your employees to bring new ideas, you have to instore a creative environment where the employees will not be discouraged by the work they have to do just to present a new algorithm for example. The employees should also see the action of the top management as an example of good behaviour. [1] The only way that this change would