Lean Philosophy In The Service Sector
Introduction
Service sector has not enjoyed the benefits of Lean philosophy as much as the manufacturing sector. The inherent nature of the sector is the reason. The Lean and Six Sigma consultants acknowledge the fact that up to 30-70% of the cost in a service business are frittered away. However, Businesses in both manufacturing and service sectors are paying attention on improving business processes, eliminating waste and reducing costs through three different tools in the form of ERP, Lean and Six Sigma (Anil, Rashmi and Aman, 2014). In Indian IT service industry, large multinational organisations tend to care less for the waste in their operations for a simple reason that their revenue is humongous. But small to medium scale IT industries
…show more content…
The Andon system makes this calling easy for the members (Liker and Hoseus, 2008).
The Japanese term Genchi Genbutsu is one of the key principles of the TPS and means “going to see”. According to Lean thinking, problems are visible, which makes it sensible to consider Genchi Genbutsu as a key approach in problem solving. It allows management and other observers to see the performance in the manufacturing place where real value is created. Genchi Genbutsu facilitates seeing, for example, whether people are following a repeatable standard process or the material is flowing smoothly through the plant (Liker and Hoseus, 2008).
Hansei is a fundamental part of Japanese culture and means self-reflection. The aim is to acknowledge one’s own mistakes and to commit to making improvements. The idea is to review what went wrong and what can be improved. In TPS, only “no problem” is a problem during a Hansei-kai and the focus is on all the deficiencies of both the team and technical processes (Liker and Hoseus,
…show more content…
This customer or unit rather “pulls” the product needed. Such a policy prevents overproduction: if the customer or unit “pulls” only those products really needed, the producing unit only wastes its time and resources if it produces unnecessary products. Furthermore, when products are ready just in time, inventories become useless since the customer “pulls” the product to himself before the non- value adding inventorying operation (Shingo, 1989). Womack and Jones (2003, 349) defines the term Just-In-Time follows: “A system for producing and delivering the right items at the right time in the right
Lean Initiatives For Rider Softball
776 Words | 4 PagesA company can use lean thinking to increase product quality, improve decision-making, and enhance profitability. The last principle of lean thinking is perfection, this means continuous improvement, and focuses on value-added activities and eliminates waste. Rider Softball can use lean thinking to strive for perfection, and continue to improve the program. Five recommendations have been provided for the Rider Softball program. The first recommendation for Rider Softball to use lean initiatives is cost reduction, by getting a team sponsorship.
Case Study Sick Leave
1060 Words | 5 PagesSick Leave Case Study Introduction In this week’s assignment, we will discuss the Sick Leave case study. First, we will look what this dispute is about for Kelly and Mr. Higashi, and if compromise is possible in this dispute. Next we will discuss how cross-cultural communications had an impact on this negotiation.
Porter's Five Forces Analysis Of Verizon
750 Words | 3 PagesThe information revolution is sweeping through our economy. No company can escape its effects. Dramatic reductions in the cost of obtaining, processing, and transmitting information are changing the way we do business. “To get ahead in today’s business world, a company must utilize the right resources. One of the most effective, of course, is information technology (IT), which has become an essential tool for businesses across many industries” (2013).
Case Study Report Of Guelph General Hospital
1671 Words | 7 PagesTo begin with, the lean methodology is one that is applicable to all industries, regardless of the present systems and approaches towards management (Tsironis & Psychogios, 2016). Therefore, the major decision is to proceed with the implementation of the lean and other improvement processes, even though it should take different approaches. When considering the challenges noted, most of them emerge from the reactions and actions of the
What Made The Industrial Revolution Revolutionary
405 Words | 2 PagesAs industrial revolution came in, advanced technology were introduced to the world and it workers in factory were frightened by these technologies. All the easy work were done much efficiently by machines
Organisational Values: Improving Care-Quality And Patient Experience
2958 Words | 12 PagesOrganisational values can be described as a “belief that a specific mode of conduct is preferable to an opposite or contrary mode of conduct” (Rokeach, 1973). Some organisations describe them as their ‘guiding beacons’ whilst others describe them as part of their philosophy. As Diageo explains ‘Our values are not just words on a page – they are in our DNA. They underpin everything we do and are reflected in the day-to-day behaviour of the company.’ –
Kudler Fine Foods Customer Service System Analysis
585 Words | 3 PagesI wonder if customer service is a just a word or an actual mission for retail and customer based businesses. One thing is sure at Kudler Fine Foods customer service is the mission and our goal. With that being said there are many variables to just deliberately delivering quality customer service. Specifics like, caring, joyful, and positive personalities are required in order to carry an appropriate customer service experience. One way to ensure that our personnel is providing the right customer experience is to provide incentives to those who go above and beyond.
Benefits Of Effective Working Relationships
1469 Words | 6 PagesLEARNER’S NAME: EMMANUEL DIBIAGWU ASSIGNMENT 2 UNDERSTAND HOW TO DEVELOP AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS 1.1 Explain the benefits of effective working relationships in developing and maintaining the team (20 marks) The benefits of effective working relationship in developing a team include the following: Improved Morale Good working relationships in teams help to improve the morale of team members. When there is effective working relationship among employees as well as managers, the employees feel that they are respected, and their voice are heard, thereby fostering an enabling workplace full of energy and overall happiness. Effective working relationship between employees enables them to support each other when improvement is called for and helps to develop their esteem.
Service Learning Reflection Paper
1219 Words | 5 PagesDuring my service learning I worked with students of all age groups. I worked with a fourth grader the majority of my time at the Plymouth Renewal Community Center. When he didn’t show up I worked with other students around his age. At Waggener High School I worked with numerous seniors, and at Olmsted Middles School North I worked with numerous seventh graders. The focus of all my students in my service learning was in tutoring in math and reading and writing.
Charge Nurse Reflection
662 Words | 3 PagesCommunication in a crisis is vital. It is often the first aspect of teamwork to go because many team members have different ways of dealing with a crisis. It is important to slow down for a moment and communicate what you are doing so there aren’t any errors. Simply stating what you are doing allows the other teammates to plan for their next steps. Organization is also hard to keep when things change unexpectedly.
Daktronics Case Study
1420 Words | 6 PagesLean Manufacturing Pros Lean manufacturing aims to eliminate most if not all forms of waste. Many experts claim that by implementing lean manufacturing techniques and strategies reduce the manufacturing time. As manufacturing lead time is lowered, it is the hope that the operational costs incurred from the use of energy will also be significantly reduced. Lean manufacturing helps companies maintain and increase their profits and earning. It also helps them generate a little more savings as the costs are lower.
Walmart Push Strategy Case Study
1225 Words | 5 PagesSegment 1 – Wal-Mart’s Revolutionary Power 1. How much was Wal-Mart’s sales figure quoted in the beginning of the segment? Wal-Mart recorded $256 Billion in sales and is the first company in the world to record such a figure on sales. 2. How many Americans stream into Wal-Mart on a weekly basis?
Principle Centered Leadership Summary
1912 Words | 8 PagesCORPORATE LEADERSHIP SEVEN HABITS AND DEMING’S 14 POINTS AROOJ ZAFAR 01-221162-105 SEVEN HABITS AND DEMING’S 14 POINTS Stephen R. covey the author of the book “principle centered leadership” explained ways to establish personal effectiveness. In his book, he discovered seven habits that allow people or organizations to develop commitment towards stable and unchanging principles in their behaviors and interactions; in the state of interdependence. He linked total quality with principle centered leadership as it allows people to be more intrinsically motivated to seek stability and continuous improvement. Interpersonal effectiveness is essential to total quality as it allows organizations to develop relationships within the departments,
Tesla Supply Chain Analysis
1409 Words | 6 PagesIn case, the demand fluctuates suddenly we adjust the supply by transporting our excess inventory or take some inventory from other distribution centres where sales are comparatively less. Tesla faces a rush order situation mostly in around festival time. To decrease the lead time, transportation costs and the excess inventory company have decided to invest in efficient and cost effective warehouses.
Push And Pull Strategy In IKEA
1059 Words | 5 PagesExercise 3 Introduction Push and pull are strategic supply chain decisions can that are as a results of the impacts of operational, product and demand related variables (Wanker and Zinn, 2004). The push strategy moves products based on planning or forecasting whereas the pull strategy moves products as a results of real demand (Ballou, 1992). Thus in a push system, the products are pushed through the supply chain channel right from production to the retailer. The manufacturer builds its production based on historical ordering patterns and forecasting. Due to this it takes a longer time for this system to respond to changes in demand which results in overstocking, bottlenecks and bullwhip effect in the system.
More about Lean Philosophy In The Service Sector
Lean Initiatives For Rider Softball
776 Words | 4 PagesCase Study Sick Leave
1060 Words | 5 PagesPorter's Five Forces Analysis Of Verizon
750 Words | 3 PagesCase Study Report Of Guelph General Hospital
1671 Words | 7 PagesWhat Made The Industrial Revolution Revolutionary
405 Words | 2 PagesOrganisational Values: Improving Care-Quality And Patient Experience
2958 Words | 12 PagesKudler Fine Foods Customer Service System Analysis
585 Words | 3 PagesBenefits Of Effective Working Relationships
1469 Words | 6 PagesService Learning Reflection Paper
1219 Words | 5 PagesCharge Nurse Reflection
662 Words | 3 PagesDaktronics Case Study
1420 Words | 6 PagesWalmart Push Strategy Case Study
1225 Words | 5 PagesPrinciple Centered Leadership Summary
1912 Words | 8 PagesTesla Supply Chain Analysis
1409 Words | 6 PagesPush And Pull Strategy In IKEA
1059 Words | 5 Pages