Level 5 Health And Social Care Level 3 Essay

As a service we have to comply with these regulations and by having regular meetings such as health and safety, infection control, checks being carried out such as fire compliance, having designated first aiders, file audits, medication audits, live staff observations and regular supervisions to not only provide support to staff and identify any training or support needs but also to highlight any areas that are of concern that could have a detrimental impact on our service

At this point emergency services would take over the client and I would begin any in house protocol. Whether that is paperwork, assisting clients, or housekeeping in relevance to the event. Keeping the clients and staff calm as possible is key so everyone can progress afterwards. If the fellow who left returns, I would call for staff assistance and Police to pursue further action with them due to the nature of the event. After the stress and commotion of the event has cleared, it has been confirmed that everyone is okay to progress on I would continue with my paperwork that was to be completed previously.

Always listen to the message/s thoroughly and ensure that you do not delete them until you are adamant that the matter has been dealt with appropriately and effectively. Ensure that you have voicemail set up correctly so that if someone is unable to get through to you for example when you are not available you should have it set up so it tells the person something along the lines of ‘‘Hello…You have reached the voicemail service for Katie Fifield, if your matter is urgent …Please call the planning department on 0900 456 9000 or alternatively please leave an email at Katie.Fifield@basildon.gov.uk or a voice message and I will endeavour to get back to you as soon as possible’’. Always ensure that when the business is closed that the voicemail system is set up correctly, meaning you can follow their query when you are next available and when the businesses opening hours are. As an alternative, if you are at work, however out of office, you can always set your call to be forwarded on to an alternative colleague from your department who will be able to help on your behalf, of course you must always check this with them

The supervisor needs to maintain measurable objective in line with Organisational operation plans and must consult with the employees while developing objectives. It is important that supervisor must meet up with the staff for creating their performance plans. At this point, supervisor must avail the chance for explaining for the staff how their performance have a direct impact on how work goal can be attained. Monitoring: Supervisors must evaluate the overall progress of the staff at the time when it is due; instead it should be practised on a constant basis.

As I have mentioned several times, I monitor feedback, complaints policies and procedures all the time. It is part of my role to make sure that all systems and procedures are working well and smoothly. When new procedures are needed then I make sure they are implemented by all staff and make sure they are aware of them from meetings memos and care plans. Families of the residents are very forward in making complaints and raising concerns if they feel something is not being carried out correctly, with this I must make sure that it is factual as family members often try to make us do things which does not promote the independence of the resident, I make sure I see them listen to concerns and explain reasons these actions and methods are in place.

Being supportive and assuring to the individual will make them feel more at ease while giving any information that will be needed to help investigate their allegation. You should provide them with safety from the suspected abuser to ensure that they are not fearful about talking and discussing what has happened, you must find out as much detail as possible about what has happened, where it happened, when the abuse took place and who carried out the abuse, you also need to gather any evidence that is available to you at that time, being supportive and professional will make this task easier. Gathering and documenting any information you already know or find out about the abused individual and the suspected abuser will also help in the investigating. You should always pass all the information, report and findings on to the correct authorities, starting with your manager and then the police. You must remain professional at all times during this process and leave any personal feelings aside, if you do not remain profession important details or evidence could be missed, lost or

The pertinent nearby referral process ought to be utilized. This might be a particular referral shape or a phone call. Check with nearby specialist/wellbeing and social administer to points of interest. Points of interest from the referrer about the claim of manhandle will be required so it is useful to have the actualities of the conditions prepared to hand. All worries of mishandle or disregard of a helpless grown-up in danger can be accounted for to the important nearby protecting grown-up 's referral point.

If you started talking to an upset customer in a complex manner, and they didn't understand, then they would probably get even more upset and angry. So it’s important that you always adapt your communication when speaking to different types of people. When knowing your audience it eliminates your options. Unit 222 (1.3) Explain the importance of using correct: a.

Conflict is when there is a serious disagreement or clash amongst individuals and conflict resolution is when there is a process to solve this conflict in a peaceful manner. When there is a conflict that arises in our group we plan to always have a resolution. Some of the ways, we will deal with conflict are as follows: • We will appoint someone who will facilitate all the meetings. This person will call the meeting to order, go over what we discussed in our previous meeting, facilitate the questions and make sure we stay with the task on hand.

As a manager in Fleetwood Hall Home I would assess the need for each policy, making sure they are suitable and effective for the home. Following that, the selected or suggested policies need to be screened to weigh the pros and cons of their applications and in case, they are found apt, then must be adopted as soon as possible I would do this by researching the best practice for ways to implement the polices and developing a plan that once has been drafted and edited would be sent for approval. An essential part of developing policies is making the staff understand the importance of them and training them to follow these newly developed

National government, as in the Department for Education, is responsible for setting legislation for the codes of practice for the education system, the national curriculum and the Early Years Foundation Stage which schools and nurseries follow. It tries to find innovative ways to promote the quality of service available in the education system considering the five steps of Every Child Matters (1.Enjoy and achieve. 2. Stay safe. 3.

Health and social care: Unit 7 (P1) Equality and diversity Introduction Farleigh Residential care home is available to the elderly and also it’s a part time day centre for adults with disabilities. Its purpose is to care for needs of adults with learning disabilities and also for the elderly. What is equality? Equality is the idea that everyone has equal rights and every individual is entitled to equality.