Strengths: - Alivia executes on the strong intro. - After asking 2 questions for verification, Alivia foreshadows a bit of silence as she reviews the notes. - Alivia comes back to the client 's concerns regarding the faxes that had not been received and confirms with the client that this has already been handled. - Alivia foreshadows a transfer to the loan contact. - Good use of positive language: Of course!
To maintain/keep control of the call (which is important for the client experience and call efficiency) try checking in with the client during silences and ending statements to the client with a call to action, such as: "Let me know when you see______." This will help to ensure the client doesn 't get too far ahead or get stuck in one place
You should ensure that it directly states what you as the writer has decided on. You can also use a final point to emphasize on the conclusion. This final point can be in the form of a suggestion for further reading, a joke or even an anecdote. An essential point to note while ending an analytical essay is to ensure that no new idea is introduced. Anything that was not mentioned should not be included as it will give the reader a mindset that that the essay is not complete and other key components have been left behind.
How we could avoid more cases like this from happening would be to figure out during the job interview if the person would be reliable during a call. That may not the fix all solution, so employers should keep a close eye on calls that are answered by the dispatchers, and listen through them on occasion to make sure they are doing their job
Text two explicitly asserts, “When the meeting time arrived, she would step back and let Stanton do what she did best—give a fine, humorous, well-planned address.” This provides us with a detail that describes what she could fulfill. Text one plainly states, “In fact, the women asked a man to preside at the convention.” This sentence vaguely presents readers without any specific particulars about this man. Text two also says that Anthony reminded Stanton of the injustices women have faced to keep her motivated. That detail gives readers a closer look into her life and what she could carry out with Anthony’s support. Text one puts forth, “Still, it would be twenty years before a national organization was created…” This part of the text doesn’t mention a certain organization or give
Upon arriving to her appointment, we were called back by the HSD case worker in order to update or change any information on my subjects ' case, which there were no changes so the appointment should have been just receiving copies of the documentation she had brought with her, and nothing more. However, the HSD case manager proceeded to ask my subject what was wrong with her, why she was receiving the waiver, and why she was receiving the coverage she currently had. My subject began to explain the reasons and answer all the questions the HSD case manager asked her, but was quickly interrupted. The case manager stated, "it
I was given the opportunity to submit assignment #2 early, and resubmit assignment #1 at the assigned due date for assignment #2. The constructive feedback that was given by the instructor after grading, pointed out how I needed to grab the readers’ attention by being firm without being conversational, stating opinions as if they were facts, avoiding paragraphs in the first person, and eliminating paragraphs that had weak word
She mainly uses these words to provide the readers with more information and to make sure their sentiments are going in the right direction. At last Goodall opens with a rhetorical question to make the readers think about the issue and not make them feel excluded.
I used touch and restatement/paraphrasing properly; I believe I could have used silence to give her time to say anything else that was bothering her and could have incorporated more minimal cues to encourage the client to continue to speak. I accidently gave the client false reassurance, which should be avoided in future interactions. In addition, I gave some nonverbal facial expressions that were opposite of therapeutic. This interaction made me appreciate the value of therapeutic communication. I would like to continue to practice and challenge myself to implement appropriate communication strategies as often as
Counselors who are new to this approach may face difficulty initially (M.R.William, 2000). Ideal behavior and characteristics of MET counselor: Behavior: Counselor needs to ask open-ended questions. They must avoid close-ended questions or three questions in a row. They should be skilled enough to do reflective listening, reframing and supporting. They needs to keep difference by eliciting the client’s verbal expression of concerns, their reasons to change and should encourage their optimism regarding change.