How To Improve Work Life Balance

Abstract

Information Technology in the recent years has brought about changes in work practices around the globe. Malaysia is one of the upcoming nations adopting the ever changing era of computing and information communication technologies. Information Technology has transformed work and indirectly increased productivity and revenue of organizations that embark into it. This technology enables borderless communication and work is able to be done from various remote locations, therefore leading to increased techno-stress and impaired work life balance. This issue has become a concern, thus the study intends to uncover possible issues and relations between the roles of a good information systems in ensuring good work life balance among Malaysian ICT employees. The

Organizations have increased their spending on Information Technology and communication since 2008 (Kanaracus, 2008), thus the need to improve IT services and support. Vis-à-vis there is numerous outsource companies beginning to mushroom to meet the current need to provide remote support services. The study utilizes the most recent DeLone & McLean’s model (2003) and tests its effect on work life balance and leads to better employee performance. DeLone & McLean recommended researchers to use this model in a predictive manner, thus cautioned that each and every variable should be measured and controlled to ensure a complete understanding of IS success. Based on the theory derived from DeLone & McLean’s (1992) IS success model and the further updates as stated in the DeLone & McLean’s (2003) Updated IS success model, the following antecedents were taken to be tested. Figure 1, illustrates the conceptual model derived based on the constructs from DeLone and McLean’s (2003) updated IS Success