Determinants Of Technology Banking Essay

Summing up the challenges, this research study aims to explore and identify the effect of internet banking on the customer retention in context to the challenges while redefining its business. 2.4 What could this research shed light on? This research will explain the impacts of internet banking on customer retention within the banking industry. Besides, the researcher will find out the changing factors of customer satisfaction, which will shed light on the current market trends towards the industry and demand activator factors of Barclays bank. Through this research, overall customer relationship management of Barclays bank will be evaluated, which will be conducted by assessing positive changing behaviour of consumer towards the bank.

{27} Banker’s reputation is predominant factor to build institutional trust among the potential users. Han et al (2002) found trust to be a primary factor that influences adoption of online banking. The customer would adopt internet banking technology only when he possess positive expectations and trust regarding the technology[28]. Sohail and Shanmugam (2003) in their research considered trust as an influential variable on adoption of online banking.[29]. Nor et al (2007) empirically proved the influence of trust together with some of the attributes of IDT on Internet banking acceptance.

The companies do not need to cost much money on making changes of their networks. It keeps translating between the set of protocols whenever the two banks want to make connections. If the headquarters get stuck, the whole connection will be influenced. Furthermore, the LANs cannot get communications in time so the headquarters may need to transfer more data which give it more pressure. Alternative B It has the best results.

In short, it is the different access of information between those who have access to the internet and those who don’t. It is a social issue which brings in to place a number of factors such as physical access and skills that individuals may or may not have. The digital divide accounts for physical factors such as an individual physically have access to PC or broadband and also the quality of access, for example an individual having the skills and training to access information. The digital age represents how we, as a society, are able to participate in the economic, social and political factors that affect our lives. This furthermore underlines the significance of the digital divide in people’s existence.

"In its simplest form, electronic banking may mean the provision of information about the bank and its products via a page on the internet" Daniel (1999). Daniel (1999), however, defines the term as "the provision of information and/or services by a bank to its customers via computer, telephone or television". A more developed service, as Daniel (1999) says, can provide the customers with a way to use the service through their accounts to accomplish the needed transactions and perform any desired purchases of products either online or any other electronic channel whether it is TV, telephone or automated teller machines (ATM). The severe competition pressures and the non-ending customers ' requirements force the banks to develop new technologies and tools. This has led to the innovation of internet banking that has revolutionized the banking industry worldwide (Malhotra and Singh, 2010).

As a result, your business banking may take more time, or you might even experience times where you can’t get online. (Chris Joseph) Best Online Banking Features to Simplify Your Life Does money management stress you out? If so, rather than gritting your teeth from month to month, what if you could effortlessly alleviate some of that stress for good? Online banking offers a lot of benefits that can help to simplify the headaches of money. (Lee, 2015) Let’s dive right in and see how online banking can make your life easier.

Interpersonal skills Interpersonal skill is when you are able to interact with others and have a conversation without any issues. Also being able to get along with other team members. This is very helpful in business because you can share ideas to each other which makes the business run much more smoothly and successfully. Having a great interpersonal skill allows me help other people if they are in need of