Listening Definition

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Listening
Definition:
The ability to accurately receive and interpret messages in the communication process. “If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain.
Examples in a work environment:
Communication is key in business environments; it ensures that employees have a better understanding of ideas and direction. Being misunderstood can cause many problems if there is no clarification between employers and employees. Effective listening is a skill paramount to managers when trying to resolve communication errors amongst staff.
How to develop the listening skill:
When someone else is speaking, listen. Do not interrupt or finish their sentences. Let the person finish what it is they are trying
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Acknowledge ownership of ideas from your own perspective, therefore avoiding blame placement on other people. Assertiveness comes with the ability to communicate directly with people while explaining exactly what you mean, as well what you do not mean.
Negotiation
Definition:
The method by which people settle differences.
Examples in a work environment:
In business situations may arise where one or more people have disagreements on how to proceed with policies, tasks, or general problems. Conflicts can form from differing opinions, beliefs, wants, or needs, and it is highly important to find a compromise for the groups involved in a disagreement.
How to develop the negotiation skill:
It is pivotal to discuss the problems at hand, first by questioning, listening, and clarifying. Each opposing side of an argument should have a chance to state their case. The ultimate goal should be a win-win situation, however, an agreement forming based on the viewpoints and interests will lead to a course of action to be implemented.
Feedback
Definition:
A response or reaction providing useful information or guidelines for further
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When receiving feedback, it is important to encourage the speaker to ensure that what they are communicating is understood.

Persuasion
Definition:
Influencing others into doing something, or believing something.
Examples in a work environment:
There are differing levels of persuasion in the business world. A common “persuasion” method is nagging, which involves constantly reiterating a point of view or idea. While it can work, fellow colleagues won’t be convinced what they are doing is overly important. A good strategy for managers would be to get employees to want what they want.
How to develop the persuasion skill:
Be sincere, honest, reliable, and entertaining are some of the key components to becoming more persuasive. Good listening skills paired with self-motivation will drastically improve your abilities of persuasion. Making assumptions, or talking too much are factors to avoid when attempting to persuade.

Interviewing
Definition:
A formal meeting arranged to assess the qualification of an applicant.
Examples in a work
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