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Listening Skills Essay

731 Words3 Pages

In the business world today effective communication, customer service and listening skills play a very vital role in this modern world. After graduating, the industry that catches my eye the most is the medical industry. When thinking of the medical industry, what first comes to mind is team work. Team work in the medical industry is huge. Without team work, the medical field would face a lot of problems. Nurses and doctors must be able to work together to accomplish things in a professional manner. Team work relates to business communication because working with others is being able to be opened to new ideas and collaborating with new ideas. Communication is another expectation for this work environment. If there is no communication what …show more content…

I think a major listening skill for this industry is to be able to stop talking and listen to what the patient or whoever has to say. Being able to do so will help you know what the problems there are and what needs to be done to fix the issue. Another big effective listening skill is physical barriers. In this industry, workers cannot get distracted from your surroundings. You must be able to focus on what is being said and not be distracted from others. “You cannot listen if you cannot hear what is being said” (Guffey,10). This quote says it all, it is very hard to listen well if you are in a noisy environment. Workers must make sure there cut of any distractions that they possibly …show more content…

Some skills that are essential to have well talking or the phone is a great voice command. Well on the phone, you do not want to have a very soft-spoken voice were your customer has a hard time hearing you. Also, when speaking on the phone you want to have common curtesy, such as using “Ma’am, Sir, Mr., Misses, or Mrs.” The worker on the phone must be present and focused into what the customer is saying, making sure you are giving them your full attention. Let the person on the other phone know that you are there to help and will do the best you possibly can to make sure everything is well taken care

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