Patient Satisfaction In Nursing Care

The literature review is important to guide the researcher on the overview of the aspect of the topic. This includes the title, objectives, methodology and more. Through doing this literature review, the researcher can get an overview of how previous research has been done on this topic and in what way can the researcher improves their methods. Most of the references and articles were took from University Malaya’s database such as Proquest, Embase, ScienceDirect and Scopus and other search engine like Google Scholar. In finding the articles and references, the researcher uses keywords like patient satisfaction, nursing care, and nursing care quality.

2.2 Research strategies

2.3 Theory on patient satisfaction

There are many researches that

Lack of nurses in healthcare setting can make the nurses’ job less satisfying and this will affect the outcome of nursing care. With lack of nursing care, this will reduce the patient satisfaction level (Purdy et al. 2010)

Some researchers believe that patient satisfaction is a good indicator to evaluate healthcare quality while others feel that health service quality should be evaluated by experts (Aditi Naidu, 2009). Aditi Naidu has reviewed a total of 24 articles from international journals systematically about this topic. This result the dimensions that determine patient satisfaction that includes health care output, access, caring, communication and tangibles. However, there are limitations upon this research which this paper develops a conceptual model that requires to be confirmed and the findings may not be suitable and generalized to developing countries due to different in cultural

Irurita, there are a few factors that involve in the factors affecting the quality of nursing care in patient’s perspective. The result of this research is that the researcher managed to come up with factors that affect the quality of nursing care. These factors are (i) environmental factors associated with ageism; (ii) economic cutbacks in the health-care system and related staffing levels and early discharged policies; (iii) organizational factors including type of hospital, communication and coordination, patient information, consistency of caregiver and interrelated aspects of sufficient time, nurse-patient relationships and the ability of nurses to meet patient’s needs in a timely manner; and (iv) personal attributes of patients and nurses. In this research, the researcher concluded that, the quality of nursing care is incorporated related to the elements of soft-hand care. This matter requires an enough time spent and the continuity of caring of the nurses with the patient along with the nurses possessing the value of empathy and compassion. Spending less time with the patient was found to inhibit the development of nurse-patient relationship and reduce the quality of nursing care. This problem was due to patient turnover, short of staff, lack of consistency and continuity of nurses, and patient being moved to other