Literature Review In Nursing

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The literature review is important to guide the researcher on the overview of the aspect of the topic. This includes the title, objectives, methodology and more. Through doing this literature review, the researcher can get an overview of how previous research has been done on this topic and in what way can the researcher improves their methods. Most of the references and articles were took from University Malaya’s database such as Proquest, Embase, ScienceDirect and Scopus and other search engine like Google Scholar. In finding the articles and references, the researcher uses keywords like patient satisfaction, nursing care, and nursing care quality. 2.2 Research strategies 2.3 Theory on patient satisfaction There are many researches that…show more content…
Irurita, there are a few factors that involve in the factors affecting the quality of nursing care in patient’s perspective. The result of this research is that the researcher managed to come up with factors that affect the quality of nursing care. These factors are (i) environmental factors associated with ageism; (ii) economic cutbacks in the health-care system and related staffing levels and early discharged policies; (iii) organizational factors including type of hospital, communication and coordination, patient information, consistency of caregiver and interrelated aspects of sufficient time, nurse-patient relationships and the ability of nurses to meet patient’s needs in a timely manner; and (iv) personal attributes of patients and nurses. In this research, the researcher concluded that, the quality of nursing care is incorporated related to the elements of soft-hand care. This matter requires an enough time spent and the continuity of caring of the nurses with the patient along with the nurses possessing the value of empathy and compassion. Spending less time with the patient was found to inhibit the development of nurse-patient relationship and reduce the quality of nursing care. This problem was due to patient turnover, short of staff, lack of consistency and continuity of nurses, and patient being moved to other…show more content…
2013). Healthcare managers should focus on achieving high or excellent rating of patient satisfaction in order to improve the quality of service delivery. Raftupoulus (2005) believes that the satisfaction and dissatisfaction of patient’s health care needs results by experiencing and went through their specific feelings or emotions. It is generally stated that discrepancy of a need yields positive feelings while dissatisfaction of the needs will yield to negative feelings. Therefore he suggested that qualitative study is more appropriate in evaluating the level of patient satisfaction because through this method, in depth interviews, focus group and direct observation can be
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