Essay On Information Seeking Behaviour
INTRODUCTION
This literature review seeks to investigate the common information seeking behaviour among school library users; primarily teachers and students. Agosto and Hughes-Hassell (2005) assert that, “an understanding of human information behaviour is essential to the provision of high-quality library service (141).The literature on teens’ information seeking behaviour is immense but this review sought to focus on more recent studies. The terms teens, teenagers and students will be used synonymously throughout the review.
CHARACTERISTICS OF USERS
Teens are usually referred to as digital natives as they are born in the digital era. Cmor & Lippold (2001) study concluded that students used the web for everything and are confident in their searching skills. The internet, mobile devices and other gadgets form part of their everyday lives as they rely on them to satisfy their information needs (Rowlands et al. 2008).
Additionally, Sweeney (2005 p.168) describes teens as impatient, multi- tasking and highly demanding. They want control over their surroundings and are more interested in new and emerging technologies. They use ICT’s in innovative and creative to
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Teens want different types of spaces at different times for different purposes such as socialising, study and group work (Sweeney 2005 p.174).According to Bolan, Canada & Cullin (2007, p. 42), teens want an information service similar to Learning Commons that provides a well- organized setting, colorful area, comfortable and a place to just hang out, do homework or work on the computer. In the same vein, teens want a welcoming and attractive environment which excellent service and ambiance is provided (Pors 2008, 440).
According to Dresang & Koh (2009), teens prefer information in a graphic or visual form and nonlinear. Therefore, they want to navigate websites easier through the use of
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