Essay On Federal Government

Local government have different role with federal government. Federal government responsible to govern the country and making policy while local government is more into implement the policies and provide the services to the society. As an organization that provides the services to customers, the quality of service is really important in order to meet the customer’s expectation. Quality is defined as a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value (Davis & Goetsch, 2010, p. 5). However, many of the local government functions are being performed by the third party. Initially, the services are provided by the local government, however,

Public or private agencies will provide the service while local government will purchase it. The service that was being purchased by the local government will be used by the customers that are the society. The local authorities will provide the funds and monitor the project progress while the private agencies will do the job. Contracting out is an approach to restructure the public management to be more effective and improve the service quality to make sure the consumer can get an excellent service quality when they used the service

Contractors also did not have any limitation because there are no bureaucracies involved. There would be only the contractors itself and workers. This is because, when they get the tender, they can hire people and starts the project immediately without having to go through a long process to hire people like government did. The private sector only hires the workers that they need only. The government can put the pressure to the contractors when their performance is not satisfying. This is because the contractors are hired based on the agreement on the contract (Harrington, 2003). They can be easily hired and fired according to the contract. The contractor could be chosen through the compulsory competitive tendering (CCT) process. CCT is being used to lessen the size of public sector, increase inefficiency, encourage the competition and provide opportunities for private enterprise (Abbott, Blackburn, & Curran, 1996, p. 72). In CCT, the company’s ability to compete and persuade the local authorities is important because it determined either their company get the tender or