Louis Vuitton Background
Introduction
This report is about applying relevant customer service knowledge that we have learnt and assess on the service level of mystery shopping on LV also known as LOUIS VUITTON which is located at Ngee Ann City, Takashimaya Shopping Centre. The report will include the brief background of Louis Vuitton, service culture & beliefs, service delivery such as handling of enquiries, communication skills and body language by the staff while serving customers and meeting expectation of the customer’s or company’s expectations. Giving recommendations and suggestions for the retail outlet to improve on their services towards customers.
Brief background of Louis Vuitton (LV)
Louis Vuitton Malletier, is known as Louis Vuitton or shortened to LV, is a French fashion house founded in 1854 by Louis Vuitton. The label “LV” appears on most of its products such as luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelleries, accessories, sunglasses, books, scarfs and wallets.
Service’s culture and beliefs
In Louis Vuitton, they believe in keeping the quality, longevity, and beauty of the products. This is because their company values stated to guide the staff of each outlets to “Be Creative and Innovate, Aim for Product Excellence, Spread the image of LV Brands with passionate determination, Act as Entrepreneurs and
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