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Case Study: M & E Maintenance Company

3572 Words15 Pages

1) Executive Summary
M&E Building maintenance service companies
Executive Summary
Maintenance is defined as the work required restoring the building system and components to the original condition that they can be effectively used for intended purpose. The service provided by M&E building maintenance company fall into their basic categories.

1. Planned maintenance: it is a type of maintenance it helps to prevent the building from emergency and equipment breakdown. The company conducts ongoing maintenance on building system and components that include inspection, testing, lubrication, cleaning, filter and belt replacement, all works are performed according to the manufacturer 's recommended maintenance procedure. If the customer wants any maintenance …show more content…

Our company also available out of hours and contacted our dedicated call out Engineers 24/7. Customers can get from free advice to engineer attend on site with our reasonable minimum call out charges. Our Engineer team is always ready to help business. Our company strongly believe to provide 100% customer satisfaction. All customers must have their expectations …show more content…

These are people who own commercial building and require maintenance service contract to look after their building. As the main objectives and quality service promised for facility management company it applies the same quality and standard service for individual customers but the standard of quality service. Its benefits directly impacted individual customers than facility management companies so M&E maintenance company uses individual customers as sales people; they are the ones that can easily promote around them as a word of mouth is one of the dynamic tool for

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