Interactions between the customers and the staff should be a good one to increase the productivity of a company. According to employees, monitoring is considered as a matter carried by employers due to the lack of trust and faith against employees. But in the point of view of employers, monitoring is vital to protect them and the business secrets within the employer-employee
People who apply the growth mindset approach in their entrepreneurial activities will embrace challenges – seeing them as valuable lessons, and recognize their mistakes as opportunities for improvement. This path will lead the entrepreneur to be the kind of leader who constantly improves and surround himself with diverse people; a kind of leader who will lead any business into greatness. But this is not easy, and not everybody does it. Some people just don’t believe they will be able to change, while others think that they are not simply capable. But the good news is: a mindset can be taught and learned.
Their duty is to flourish the business and make it profitable. Hence, this gives their decisions a moral worth. Second, an action that’s done from duty does not get its’ moral value from the purpose that is to be achieved through it, but from the maxims, that it involves. In other words, those executives do not receive moral value for the purpose of making the business more profitable. However, they would benefit from the moral value due to the maxim that they generated to fulfill their duty towards the owners.
-Encouraging autonomy and discouraging micromanaging: While it is essential to have manager, it is also needed to have some own space to do the work in his/her own way utilizing their own time and resources. Some autonomy always gives the feeling of being an important part of the organization. -Focusing on the future with clear communication: Everybody wants to grow in his/her workplace. Growth is very vital for any sort of professional. Communication with the people of management or the upper side of the growth pyramid is very important for the employees for the feeling of assurance to grow gradually.
They should also reward more often their employees instead of punishing them. Moreover, the managers should not reprimand the creativity of their employees by imposing them tremendous amount of paper work every time they want to present a new idea. In order, to help your employees to bring new ideas, you have to instore a creative environment where the employees will not be discouraged by the work they have to do just to present a new algorithm for example. The employees should also see the action of the top management as an example of good behaviour.  The only way that this change would
Money and reputation are the main motivators for businessmen. Finding a way for workers to be compensated for their time and hard work is necessary. Labor unions need to meet with all employees and find ways for them all, including immigrants, to be on board with these expectations. In reality, employees who are working towards the manufacturing of products and producing these products are the most valuable part of a business. Employers need to realize that workers can produce more when they are respected and working in safe conditions.
This will inevitably affect their standard of client care. The quality of service clients are used to will decline without a full staff of happy, committed employees. Rich must act on his decision to protect his business, because change is
Customer service is vital for establishing and maintaining a loyal customer base. An excellent customer service culture is an essential part of a successful business or organisation. Quality products and competitive prices will take the back seat if your employees do not meet the expectations of your customers. Retaining customers will become a headache with rude and inexperienced customer service staff, ultimately leading to a drop in sales. Existing customers will take their business elsewhere, why patronise an organisation that has no regards for its customers?
They should be role models for everyone to follow. Therefore, they should be courageous, trustworthy, honest and respectful to name a few. If they do not have a good character, it may cause employee turnover and it could potentially ruin the business altogether. As Hamilton (n.d.) states, leadership and employees must appreciate each other and learn to interact positively with each other (para.12). This all starts with hiring persons who have good character and exercise those positive traits every day.
The professional conduct of employees is evident in the way they conduct themselves. Employers want to hire people to who can help make the company money or save money. Employers want candidates that have the best attributes, willing take on challenges and can undertake mind-numbing job without objections by using a positive attitude. According to an article President Hinckley stated, “Though my work may be menial, though my contribution may be small, I can perform it with dignity and offer it with unselfishness. My talents may not be great, but I can use them to bless the lives of others.” Employers look for individuals that can work well with others, therefore, assisting everyone to flourish.
Unethical business practices can impact customer satisfaction and commitment. Ignoring unhappy customers is not a good practice for business. Consumer satisfaction can affect the reputation of the company and its products. This is significant because consumers use word of mouth referrals to get information out about a business, whether it is good or bad. If a business receives a complaint about a product, the business should respond immediately and try to find a solution for the consumer as soon as possible.