Maintenance Management Case Study

(a) Maintenance of building components such as windows and external doors, hinges and locks, kitchens, drains, bathrooms, toilets, gutters and roof, cleaning of shared areas, balconies, entrance hall, exterior paintwork, corridors and stairs.

(b) Maintenance of installations includes the works related to the installation of services such as heating and water systems, ventilation systems, lifts, lighting in shared areas, etc.

(c) Maintenance of surrounding grounds- which includes paving around the building and playground greenery.

For the purpose of this study, the above three categories are adapted as the main maintenance services to be investigated.

3.3 Building Maintenance Management

Management is the task of seeing the work gets

127) pointed out that maintenance management involves planning, directing, controlling and organizing maintenance services to save the building value. Olanrewaju et al. (2010b) defined maintenance management as a process that makes use of resources/input (i.e. time, material, labour and money) and converts (process) them into outcomes (reliability, safety, function, comfort and convenience). Chanter and Swallow (1996, 2007) asserted that building maintenance is part of the property management function. According to Allen (1993), there is a strong relation between facilities management (FM) and building maintenance management because understanding the process of maintenance is “maintenance management” and understanding building facilities maintenance is "building maintenance management".

However, maintenance management aims to minimize the need to repair defects by enhancing planning and implementation, adopting suitable materials and tools at the appropriate time and minimizing the total life cycle cost of the building (Horner et al., 1997). Nowadays, buildings become more complex and services like electrical, mechanical, electronic and environmental control systems, etc. form a major part of the initial cost and ongoing maintenance, therefore different strategies are needed for building managements (Allen,

From literature, there is no clear difference between maintenance strategy and policy in term of concept. However, Belvilacqua and Braglia (2000) considered each maintenance policy is a separate strategy. Therefore, maintenance strategy is viewed from the perspective of maintenance policies.

Lind and Muyingo (2009a, p4) have defined maintenance strategy as “a long term plan of action designed to achieve a particular goal”. According to the Webster dictionary, policy and maintenance strategy is a definite course or method of action selected from among alternatives and in light of given conditions to guide and determine present and future decisions. The European Standard on Maintenance (SS-EN 13306) defined maintenance strategy as the management methods used in order to achieve maintenance objectives (Söderholm, et al., 2007). Kelly and Mosir (1997) considered maintenance strategy as the identification, resource allocation and execution of repair, replacement and inspection decisions. In fact, this definition is a broader perspective to some extent, because it includes the allocation of